Customer Service Associate

Savers | Value Village; Welland; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading thrift operator in Welland is seeking Customer Service Associates to join their team. The role involves providing exceptional service to customers and donors in a diverse environment. Offering both full-time and part-time positions, extensive training, and benefits such as health care and a Group RRSP. Join a company committed to positive community impact and personal growth.

Benefits

Extended health care plans for full-time Team Members

Company-paid Life and AD&D Insurance

Group RRSP with company match

Paid time off

Mental health services

Qualifications

• Ability to create an exceptional customer experience.
• Strong interpersonal and communication skills.

Responsibilities

• Create an exceptional experience for Customers, Donors, and Team Members.
• Support the store's mission and values.

Skills

Customer service skills

Communication skills

Job description

Description

Job Title: Customer Service Associate

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are "Thrift Proud," supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring both Full-Time and Part-Time Customer Service Associates.

What You Can Expect

• The opportunity to celebrate uniqueness, as our team is made up of individuals from diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model appreciated for its positive impact on the planet and communities.
• Investment in your career interests, with aggressive store expansion plans supporting ongoing growth and development.

What You Get

Comprehensive onboarding and training from day one. Our in-house training department, Savers University, develops and delivers robust training internally, supplemented by partnerships with renowned providers.

• Extended health care plans for full-time Team Members
• Company-paid Life and AD&D Insurance
• A Group RRSP with a generous company match to support your financial future
• Paid time off for leisure or personal activities
• Mental health services to help manage daily life

Location: 21 Seaway Drive, Welland, ON L3C 7J5

Value Village is committed to fair and accessible employment practices. We will accommodate applicants with disabilities during recruitment and hiring processes through reasonable accommodations, upon request, and after consultation. We continually review and update our policies to ensure accessibility standards are met.