Customer Service Associate

Savers; Kamloops; On-site; CAD 30,000 - 60,000; Full time

Job summary

Savers, a leading thrift store operator, is seeking Customer Service Associates in Kamloops. Join a vibrant team dedicated to providing exceptional experiences while promoting reuse and community impact. This role offers comprehensive training and growth opportunities in a purpose-driven company with valuable health benefits and career development plans.

Benefits

Comprehensive extended health care plans for full-time team members

Company-paid Life and AD&D Insurance

Group Registered Retirement Savings Plan (RRSP) with company match

Paid time off for leisure or personal pursuits

Mental health services to support well-being

Qualifications

• Ability to work in a diverse team environment.
• Strong customer interaction skills.
• Previous experience in customer service roles is beneficial.

Responsibilities

• Create exceptional experiences for Customers and Donors.
• Support the store team in delivering great service.
• Engage with customers and assist in their needs.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community programs and services. We often say that we are “Thrift Proud.” It’s the millions of loyal customers visiting our 300+ stores and our more than 22,000 team members that make this possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

What you can expect :

• The opportunity to celebrate uniqueness. Our team is made up of people from diverse backgrounds, experiences, and perspectives, all contributing something special.
• To work in a purpose-driven company with a business model that positively impacts both the planet and local communities.
• Investment in the career interests of our team members. With aggressive store expansion plans, we prioritize the growth and development of our staff.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to all team members—from new hires to senior executives. We develop about 90% of our training internally and collaborate with renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time team members
• Company-paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company match to help you save for the future
• Paid time off for leisure or personal pursuits
• A range of mental health services to support daily well-being