Customer Service Associate

Savers; Edmonton; On-site; CAD 30,000 - 45,000; Full time

Job summary

Savers is hiring for Customer Service Associates at their Edmonton location. The role focuses on creating exceptional customer experiences while working in a diverse environment that promotes reuse and supports local communities. Opportunities for full-time and part-time positions include comprehensive training, health benefits, and retirement savings plans.

Benefits

Comprehensive health care plans

Life and AD&D Insurance

Company-matched RRSP

Paid time off

Mental health services access

Qualifications

• Ability to create an exceptional experience for customers.
• Willingness to work in a diverse, purpose-driven environment.
• Interest in career growth and training opportunities.

Responsibilities

• Serve customers and donors effectively.
• Contribute to a positive team environment.
• Participate in comprehensive onboarding and training.

Skills

Customer Service

Communication

Teamwork

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proudly known as "Thrift Proud." Our success is driven by millions of loyal customers visiting over 300 stores and more than 22,000 team members. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associates.

What you can expect:

• The opportunity to celebrate uniqueness. We value diverse backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company with a business model that benefits the planet and local communities.
• An investment in your career growth, supported by our aggressive store expansion plans and development opportunities.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, which develops and delivers robust training internally, supplemented by renowned external providers.
• Comprehensive extended health care plans for full-time Team Members.
• Company-Paid Life and AD&D Insurance.
• A Group Registered Retirement Savings Plan (RRSP) with a generous company match to help you save for the future.
• Paid time off for leisure or personal pursuits.
• Access to mental health services to support your well-being.