Customer Service Associate

Bureau Veritas North America; Edmonton; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading global testing company is seeking a Customer Service Associate in Edmonton, Alberta. The successful candidate will be the primary contact for clients, providing technical support and ensuring client satisfaction. Candidates should have post-secondary education and experience in customer-facing roles. Benefits include health coverage and professional development opportunities. Flexible working hours may be required.

Benefits

Health & Dental Coverage

Life Insurance

Company RRSP match

Employee Assistant Program (EAP)

Professional Development

Qualifications

• 2-4 years experience in applicable industry; minimum 1 year in client facing position.
• Ability to work in a fast-paced environment while maintaining a positive outlook.
• Organized, detail-oriented, and professional at all times.

Responsibilities

• Develop strong client relationships by providing service excellence.
• Act as the key liaison between clients and Bureau Veritas.
• Provide clients with technical support on their varied sampling projects.

Skills

Strong verbal and written communication

Customer service excellence

Time-management skills

Knowledge in Sciences (chemistry preferred)

Strong computer skills (Microsoft Suite)

Education

Post-Secondary Certificate, Diploma or Degree

Tools

Freshdesk

Job description

Overview

Customer Service Associate role at Bureau Veritas North America

Location : Edmonton, Alberta

Job Overview and Responsibilities : Primary point of contact between Bureau Veritas and the assigned client base. The successful candidate will provide exceptional customer support on a daily basis.

Responsibilities

• Develop strong client relationships by providing service excellence to all customers
• Act as the key liaison between the clients, laboratory and Bureau Veritas management to ensure overall satisfaction which is critical for the development of a loyal client base
• Respond to all client communications (telephone or email) and redirect communications to appropriate Bureau Veritas contact as required
• Provide clients with technical support on their varied sampling projects
• Document and ensure closure to all client complaints including providing feedback to internal management
• Stay current with all quality assurance processes
• Coordinate reports, data, billings and client requests
• Engage in cross-training / career pathing to support overall success of the Customer Service Team

Qualifications / Ideal Background

• Post-Secondary Certificate, Diploma or Degree in related field
• 2-4 years experience in applicable industry; minimum 1 year in client facing position
• Knowledge in Sciences - preferably chemistry is considered an asset. Equivalent experience will be considered
• Positive outlook with an ability to work in a fast-paced environment
• Strong computer skills (Microsoft Suite)
• Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service team members
• Good time-management, communication, multi-tasking and priority setting skills
• Strong verbal and written communication
• Organized, detail-oriented and focused
• Represents the Bureau Veritas values and is professional at all times

Benefits

• Health & Dental Coverage
• Life Insurance
• STD & LTD Coverage
• Company RRSP match
• Employee Assistant Program (EAP)
• Professional Development

Experience

• Minimum Education : Certificate in related field (Required)
• 1 year in client facing position (Required)
• 2-4 years of experience in related field (Preferred)
• Experience with Freshdesk would be considered an asset (Nice to have)

Schedule

• Monday to Friday
• May require flexible workings hours including overtime and on call

Work Remotely

• Flexible

Bureau Veritas Canada is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

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