Customer Service Assistant Manager

Drakes Supermarkets; Queensland; On-site; CAD 40,000 - 55,000; Full time

Job summary

A major supermarket chain in Canada is looking for enthusiastic team members to provide exceptional customer service and manage store operations. The ideal candidate will have significant front end and POS knowledge, and experience in team supervision. A passion for customer service and excellent communication skills are essential. Opportunities for promotion and personal growth within the company are available in this dynamic environment.

Benefits

Potential for promotion

Dynamic team environment

Qualifications

• Significant front end and POS knowledge.
• Experience in supervising team members.
• Excellent communication skills.
• Understanding of ordering and cost control.

Responsibilities

• Tailor the store's service to meet customer needs.
• Motivate a team and lead by example.
• Ensure commitment to customer service.

Skills

Customer service

Team supervision

Communication skills

POS knowledge

Problem-solving

Work health and safety awareness

Job description

Exciting Career Opportunity

• Dynamic growing company
• Potential for promotion

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the store's service and product offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate :

• Significant front end and POS knowledge
• Unparalleled commitment to customer service
• Experience in supervising team members
• Accurate staff rostering will be an advantage
• Passion and enthusiasm, with a very "hands on" approach
• Excellent communication skills
• Ability to liaise with both staff and management
• An understanding of ordering and cost control
• Commitment to work health and safety standards

To succeed within our organisation, applicants must be able to :

• Display a passion for customer service
• Express a positive "can do" attitude
• Problem solve Lead by example
• Motivate a team
• Communicate effectively with management, employees, customers and external stakeholders