Customer Service Agent Bilingual (Work From Home or On-site)

Global Talent Alliance, Canada; Quebec; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading customer service company is seeking a Bilingual Customer Service Agent to provide quality support over the phone. This role offers both work-from-home and on-site options in Quebec, New-Brunswick, and P.E.I. Candidates will enjoy a supportive environment with excellent growth opportunities. Responsibilities include advising customers, providing effective solutions, and fostering strong client relationships. Ideal candidates will be fluent in English and French, with strong listening skills and a dedication to customer satisfaction.

Benefits

Up to 50% discount on cell phone plans

Full-time paid training

Flexible schedules

Incentive premiums

Dynamic work environment

Qualifications

• Excellent oral and written communication skills in English and French.
• Ability to work in a computer environment.
• Punctuality and respect for work schedules.

Responsibilities

• Interact with customers by phone; advise and offer solutions adapted to their needs.
• Provide attentive, courteous and efficient customer service.
• Act as an expert on our products and services.

Skills

Bilingual communication in English and French

Customer focus

Empathy and good listening skills

Ability to multi-task

Good time management

Job description

Customer Service Agent Bilingual (Work From Home or On-site)

Job Openings Customer Service Agent Bilingual (Work From Home or On-site)

About the job Customer Service Agent Bilingual (Work From Home or On-site)

IO Solutions Contact Center is looking for bilingual (English & French) candidates who enjoy challenges and love helping customers over the phone. Under the supervision of the Team Leader, the Customer Service Agent will be responsible for providing on-the-phone quality customer service and meeting stated productivity targets. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.

WHAT WE OFFER

• Work from home option available
• Option to physically work on-site available from our contact centers located in New-Brunswick, P.E.I. and Quebec
• Full-time paid training
• Flexible schedules that help you achieve a better work/life balance
• Up to 50% discount on cell phone plans from our partners
• A dynamic and welcoming work environment (even working from home!)
• Incentive premiums and stimulating recognition initiatives
• Job stability
• A multicultural team that makes you feel challenged and appreciated
• A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.

Responsibilities

• Interact with customers by phone; advise and offer solutions adapted to their needs
• Establish a climate of trust with the client in order to promote products, services and client retention
• Provide attentive, courteous and efficient customer service
• Provide a unique experience through the quality of your service delivery
• Act as an expert on our products and services
• Analyze customer needs based on account and billing information

Qualifications

• Excellent oral and written communication skills in English and French
• Customer focused, positive attitude, empathy and good listening skills
• Ability to work in a computer environment
• Ability to multi-task
• Punctuality and respect for work schedules
• Good time management
• Organized and autonomous
• Competitive salary plus stability of employment
• Employee discounts with IO Solutions partners
• Various incentives, activities and events
• Dynamic and challenging work environment