customer satisfaction representative

Vastway Immigration Services Inc; Brampton; On-site; CAD 38,000 - 50,000; Full time

Job summary

A client service organization in Peel Region, Brampton, is seeking a dedicated individual to handle client inquiries, manage digital databases, and perform general office duties. Applicants should have a secondary school graduation certificate or equivalent experience, along with strong communication skills. This permanent role offers 35 hours of work per week in a fast-paced environment.

Qualifications

• Detail-oriented and can work under pressure.
• Must be organized and dependable.
• Capable of multitasking in a fast-paced environment.

Responsibilities

• Answer written and oral inquiries.
• Maintain and manage digital database.
• Schedule and confirm appointments.

Skills

Attention to detail

Excellent oral communication

Excellent written communication

Team player

Ability to multitask

Education

Secondary (high) school graduation certificate or equivalent experience

Job description

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Tasks

• Answer written and oral inquiries
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Schedule and confirm appointments
• Maintain accurate records
• Receive and forward telephone or electronic enquiries

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Judgement
• Ability to multitask
• Dependability
• Quick learner

Experience

• 7 months to less than 1 year

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)

Support for Indigenous people

• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Additional information

• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 35 hours per week