Customer Sales and Service Representative

BC Ferries; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A transportation service provider in Victoria is seeking a Customer Sales and Service Representative for seasonal employment. The successful candidate will provide exceptional customer support, handling travel bookings and inquiries. This full-time role requires strong communication skills and customer service experience. Training is provided through a 6-week intensive program. Interested candidates should apply early to secure a spot in training classes starting March 2 or April 27.

Benefits

Paid training program

Qualifications

• 1 year of applied experience in sales and customer service related environments.
• Willingness and ability to learn new systems and software.
• Attendance in a 6-week paid training program is required.

Responsibilities

• Respond to customer telephone enquiries and requests.
• Book, cancel, and modify travel for customers.
• Provide professional and timely information regarding BC Ferries' operations.

Skills

Positive attitude

Strong communication skills

Interpersonal skills

Sales experience

Customer service experience

Intermediate to advanced computer proficiency

Familiarity with social media platforms

Education

Successfully completed Grade 12

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

CUSTOMER SALES AND SERVICE REPRESENTATIVE

Seasonal Employment

Victoria

The Opportunity

Are you a strong teamplayer committed to delivering exceptional customer service? We are looking for new team members to join our dynamic Customer Service Team. As a first point of contact to the public, you respond to customer telephone enquiries and requests, book, cancel and modify travel for our customers, and provide professional and timely information and assistance regarding all aspects of BC Ferries' operations.

In this role, you work full-time in a call centre environment and are available for various shifts (mornings, days, evenings, weekends, holidays, and on call) across our hours of operation (6am-10pm Monday-Friday, 7am-7pm on weekends).

We provide an intensive 6-week training program with pay, which requires you to be present every day of training. There will be 2 training classes available – March 2 and April 27

What you bring to the team

• Positive attitude with strong communication and interpersonal skills
• 1 year of applied experience in sales and customer service related environments
• Successfully completed Grade 12
• Intermediate to advanced computer proficiency
• Experience using Microsoft Word, Excel, and Outlook
• Familiarity with social media platforms is an asset
• Willingness and ability to learn new systems and software (Training will be provided for our reservation booking system, and other software tools used in our Customer Service Centre.)

Join us!

This posting will remain open until all positions are filled.

Note: Please submit your application early as classes can fill up quickly. Candidates who are shortlisted will be scheduled for interviews on January 26 for the March 2 class, or February 20 for the April 27 class.

We connect communities and customers to the people and places important in their lives.

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. BC Ferries supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.