Customer Outreach Specialist

Chubb; Markham; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading insurance company in York Region is seeking a motivated individual to handle incoming and outbound calls regarding insurance policies. Candidates must be fluent in both French and English, possess strong communication skills, and have previous contact center experience. This in-office role requires flexibility in scheduling and offers a chance to grow within the organization.

Qualifications

• Minimum of 1 year of relevant work experience.
• Must be licensed in Accident & Sickness, and Life.
• Ability to multi-task while talking with customers.

Responsibilities

• Handle incoming cancellation calls and perform outbound call activities.
• Follow up on customer issues regarding claims and billing.
• Assist customers in setting up new account information.

Skills

Fluent in French

Fluent in English

Sales acumen

Effective listening

Problem-solving

Communication skills

Detail-oriented

Analytical mindset

Education

College diploma or equivalent work experience

Tools

Microsoft Office

Job description

PRIMARY DUTIES

• Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
• Handle direct returning incoming calls as a result of outbound activities.
• Follow up on customer issues regarding claims, billing or other service concerns.
• Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
• Cross sell over the phone.
• Process routine requests for service items.
• Miscellaneous department activities as needed.

Qualifications

Education, Skills, and Experience:

• Fluent in French and English (written and verbal).
• College diploma or equivalent work experience.
• Minimum of 1 year of relevant work experience
• Must be licensed in Accident & Sickness, and Life
• Ability to multi-task, talking with customers while completing paperwork and system changes
• Outgoing and engaging conversation skills.
• Sales acumen, business sense.
• Effective listening and problem-solving skills
• Previous contact center experience required.
• Strong communication skills with a detail-oriented and analytical mindset.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.).

Additional Information

• Physical Environment: In Office (5 days)
• Flexible Scheduling: Adjustments to the work schedule may be necessary based on business demands.