Customer Marketing Manager

Nozomi Networks; Canada; Remote; USD 89,000 - 127,000; Full time

Job summary

Join an innovative leader in OT and IoT Cybersecurity as a Customer Marketing Manager. This exciting new role focuses on developing and executing marketing strategies to enhance customer engagement and retention. Collaborate with cross-functional teams to drive revenue growth and nurture customer advocacy. If you have a passion for cybersecurity and a proven track record in customer marketing, this is your chance to make a significant impact in a dynamic environment. Embrace the challenge and help shape the future of cybersecurity with a forward-thinking company committed to excellence and diversity.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Employer Matching

Flexible Paid Time Off

Paid Holidays

Paid Parental Leave

Equity Program

Qualifications

• 5+ years of experience in customer marketing with a track record of successful campaigns.
• Strong skills in writing and communication for customer engagement.

Responsibilities

• Support customer adoption and retention through effective implementation strategies.
• Drive revenue growth with cross-sell and up-sell campaigns for existing customers.
• Champion customer advocacy by building relationships and creating success stories.

Skills

Customer Marketing

Cross-functional Collaboration

Strong Writing Skills

B2B Marketing

Cybersecurity Knowledge

Education

Bachelor’s degree in marketing or equivalent business discipline

Job description

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we’re just scratching the surface.

As we expand our global presence, our Marketing department is seeking a talented, dynamic, and motivated Customer Marketing Manager to support our rapid growth in markets around the world. This is a brand new role within the Marketing organization and will be a remote position, based in the US. This person will develop and execute marketing strategies and campaigns to drive customer engagement, retention, and advocacy. The ideal candidate has deep experience in customer marketing, preferably with previous experience in cybersecurity.

In this role, you will:

• Support Customer Adoption & Retention: Work closely with account teams consisting of Sales, Customer Success and Professional Services to maximize adoption rates inside our customer base by supporting successful implementation and usage of our platform. Work with our technical SMEs to develop and deliver content that encourages platform usage. Support in person and virtual experiences that showcase existing, new, and improved platform capabilities that maximize customer ROI.
• Drive Revenue Growth with Expansion Campaigns: Assist in the development and execution of cross-sell and up-sell campaigns to thousands of existing global customers.
• Become Our Customer Advocacy Champion: Develop and maintain strong relationships with key technical champions in our customer base to nurture a real love of our brand. Oversee our Customer Advisory Board to cultivate engagement at the executive level. Work closely with the account team to create customer success stories and lobby for 5-star reviews.

To be successful in this opportunity, you will have:

• 5+ years of Customer Marketing experience with a proven track record of supporting and executing customer marketing campaigns and advocacy initiatives
• A strong aptitude for collaborating cross-functionally with Sales, Customer Success, Professional Services and Marketing to ensure aligned goals and messaging
• Strong writing and communication skills to deliver engaging customer communications and create meaningful success stories
• Experience in cybersecurity and a solid understanding of B2B marketing
• Bachelor’s degree in marketing or equivalent business discipline

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $89,500 to $126,700. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees. The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

Who we are and what we stand for:

Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales

Industries

Computer and Network Security