Customer Marketing Coordinator

FanDuel; Toronto; Hybrid; CAD 51,000 - 64,000; Full time

Job summary

A leading mobile gaming company in Toronto is seeking a Customer Marketing Coordinator to enhance promotional strategies. This role involves supporting promotional processes, collaborating with various teams, and ensuring a top-notch customer experience. Ideal candidates are detail-oriented, possess strong communication skills, and have a bachelor’s degree in business or marketing. Benefits include medical coverage and incentive compensation options.

Benefits

Extended medical, vision, and dental coverage

Life insurance

Paid sick time

Retirement program with employer contributions

Qualifications

• Relevant internship experience in a marketing role.
• Highly organized with extreme attention to detail.
• Experience monitoring and tracking KPIs.

Responsibilities

• Support promotion creation for Casino and Sportsbook.
• Monitor platform content to ensure KPIs are met.
• Contribute to improving Marketing Operations processes.

Skills

Organizational skills

Communication skills

Creative thinking

KPI tracking

Attention to detail

Education

Bachelor degree in business or marketing

Tools

Image editing tools

CMS tools

Job description

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world\'s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION

Our roster has an opening with your name on it

FanDuel is looking for a Customer Marketing Coordinator to join the Marketing team to help bring FanDuel’s promotional strategy to life. This includes ensuring our customers are top of mind, have a positive experience and continue to choose FanDuel as their go-to Sportsbook and Casino.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN

Everyone on our team has a part to play

• Support the end-to-end promotion creation process for Casino and Sportsbook; including design, testing, setup, publishing, QA, fulfillment and merchandising in the app and web
• Monitor and audit our platform content to ensure team KPIs on timing and accuracy are met or exceeded
• Support daily management of the Sportsbook and Casino homepage priorities
• Contribute to improving the quality and efficiency of internal Marketing Operations processes and tooling to deliver promotions at scale and improve quality of life for team members
• Act as a key source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business
• Collaborate closely with key partners in Marketing, Product, Customer Service, Commercial, and Risk & Trading in order to deliver a world class customer experience
• Master internal tooling to evaluate risk and lead triage efforts to reduce cost of errors & improve customer satisfaction

THE STATS

What we're looking for in our next teammate

• Relevant internship experience in a marketing role
• Bachelor degree in business or marketing preferred
• A highly organized, methodical planner, with extreme attention to detail
• Quick learner with strong communication skills
• A great colleague and team player - someone who is willing to roll up their sleeves to complete a task
• Creative thinker and problem solver; for short and long term initiatives
• Experience monitoring and tracking KPIs
• Experience with image editing tools
• Experience using CMS tools is a plus
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
• Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.

PLAYER BENEFITS

We treat our team right

This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law. Check out all our benefits here: FanDuel Total Rewards. *Benefits differ across country and job type.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [e-mail].

The Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.

The applicable salary range for this position is $51,000 - $64,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two (2) floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law.

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