Customer Fulfillment Representative Co-op

Veolia Water Technologies & Solutions; Oakville; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

An environmental services leader in Oakville is seeking a Customer Fulfillment Solutions Representative to enhance customer experience and manage order processes efficiently. In this hybrid role, you'll collaborate with customers, sales, and supply chain partners to ensure order accuracy and speed. The ideal candidate has customer service experience, excellent problem-solving and communication skills, along with familiarity with CRM systems. Join us in making the world a better place.

Qualifications

• 0-2 years of customer service or procurement experience.
• Ability to work in a cross-functional environment.
• Strong interpersonal and communication skills.

Responsibilities

• Manage customer orders with speed and accuracy.
• Build and maintain relationships with sales and supply chain.
• Proactively inform customers about order status.

Skills

Customer service skills

Problem-solving skills

Organizational skills

Communication skills

Time management

Education

Studying Business Administration or Supply Chain

Tools

Google Suite

CRM and ERP platforms

Job description

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Customer Fulfillment Solutions team as a North American Customer Fulfillment Solutions Representative, you will be the customer's first point of contact with Veolia Water Technology & Solutions. You will be working directly with our customers, sales team and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy.

Key activities

• Order entry, reviewing/actioning reports, troubleshooting & resolving order issues, updating the customer on the status of their order.
• Act as support to the Customer Fulfillment Specialist in your assigned region.
• Build and cultivate strong relationships & act collaboratively with sales, distribution partners, customers, and across the entire supply chain team.

Job Summary

• Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost and maximize results.
• Enter customer orders with a focus on quality, accuracy and speed.
• Through the use of reports, proactively manage existing customer orders.
• Prevent and reduce returns, invoicing issues.
• Prioritise & manage a high volume of requests from Customers & Sales Team.
• Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product.
• Keep customers proactively informed about the status of their orders.

What we’re looking for

• 0-2 years of customer service/fulfillment/procurement experience.
• Digital mindset: comfortable entering and retrieving data in a variety of software, CRM and ERP platforms.
• Ability to work in a cross-functional environment with peers & immediate leadership.
• Energetic, strong interpersonal, organizational and communication skills.
• A motivated self-starter with strong problem-solving skills.
• Excellent time management skills & ability to prioritize work from multiple channels.
• Ability to understand specific business objectives, priorities and key processes.
• Cross-functional and global collaboration with peers, Sales, & Supply Chain.
• Meets/exceeds responsiveness expectation to customers & internal assignments.
• Thrives in a fast-paced but fun work environment.
• This is a hybrid position, requiring a minimum of 2 days in the office.
• Ability to work Monday - Fridays (8 hour shift), within the working window of 8:00AM-6:30PM, depending on our assigned region.

Knowledge, Skills & Abilities

• Actively studying Business Administration or Supply Chain.
• Basic presentation skills.
• Understanding & employment of proper written, verbal, & meeting etiquette.
• Basic commercial reconciliation.
• Google Suite expertise.

Additional Information

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.