Customer Experience Support

Maersk; Vancouver; On-site; CAD 50,000 - 57,000; Full time

Job summary

A leading logistics company in Vancouver is seeking a reliable Customer Service Representative to facilitate order processing and issue resolution across multiple channels. The ideal candidate is organized and tech-savvy and thrives in a fast-paced environment. Responsibilities include assisting customers with inquiries, handling complaints, and maintaining accurate records. The role requires strong communication skills and teamwork, with a salary range of $50,000 to $57,000 annually.

Benefits

Medical

Dental

Vision

RRSP + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Qualifications

• Education or relevant experience in logistics, transportation, supply chain, or a related field is required.
• Strong verbal and written communication skills are necessary.
• Customer service–oriented mindset with a calm and professional approach.

Responsibilities

• Assist customers with order processing and delivery status updates.
• Handle customer complaints and returns, escalating issues when needed.
• Communicate with internal teams to resolve service issues.
• Maintain accurate records of customer interactions and feedback.

Skills

Strong verbal and written communication skills

Customer service-oriented mindset

Ability to multitask

Attention to detail

Problem-solving skills

Team player

Education

Education or relevant experience in logistics or supply chain

Job description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services Canada, Inc handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extena promotion d'unesive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

We are looking for a reliable and customer-focused Customer Service Representative to support customers with order processing, delivery inquiries, and issue resolution across multiple communication channels. This role acts as a key link between customers and internal teams, ensuring accurate information, timely follow-ups, and a positive customer experience. The ideal candidate is organized, tech-savvy, and able to handle multiple priorities in a fast-paced environment.

Key Responsibilities

• Assist customers with order processing, delivery status updates, and product-related inquiries
• Handle customer complaints and returns, escalating issues to supervisors or relevant departments when needed
• Communicate with internal teams to resolve order, delivery, or service issues
• Maintain accurate records of customer interactions, complaints, and feedback
• Act as a liaison between customers and the company to ensure clear and timely communication
• Prepare basic service or product reports as required
• Use multiple software systems and communication tools to distribute and track information
• Follow established procedures while adapting to unique customer situations

Required Skills & Qualifications

• Education or relevant experience in logistics, transportation, supply chain, or a related field is required
• Strong verbal and written communication skills
• Customer service–oriented mindset with a calm and professional approach
• Ability to multitask, prioritize, and manage time effectively
• Comfortable working on computers and learning new software systems
• Strong attention to detail and accurate record-keeping
• Problem-solving skills with the ability to elevate issues appropriately
• Team player with flexibility and adaptability in a dynamic environment
• Willingness to learn and participate in ongoing training

Company Benefits

• Medical
• Dental
• Vision
• RRSP + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Salary - $50,000 - $57,000 annually

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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