Customer Experience Specialist

Tesla; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

An innovative automotive company in Vancouver is seeking a Customer Experience Specialist to engage with customers and provide exceptional service during their Tesla journey. Responsibilities include welcoming guests, addressing inquiries, and conducting delivery orientations. The role requires 1+ years in customer service or sales, strong communication skills, and a valid driver's license. This position is essential in delivering a groundbreaking buying experience for customers.

Qualifications

• 1+ years of customer service and/or sales experience with a proven track record.
• Must maintain a valid Class 5, G or G2 driver's license for Canada.
• Salesperson license/certificate required for applicable provinces.

Responsibilities

• Engage walk-in guests and ensure they feel welcome.
• Build a personalized customer profile through meaningful conversation.
• Conduct engaging delivery orientations for new vehicle owners.
• Support sales pipeline by capturing guest information and scheduling tests.

Skills

Customer service

Sales experience

Communication skills

Organizational skills

Team mentality

Tools

Microsoft Office Suite

CRM tools

Job description

What To Expect

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life.

In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.

What You'll Do

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
• Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
• Provide the highest level of customer service to all current and future owners
• Perform additional tasks as assigned to meet business needs

What You'll Bring

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
• Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
• Ability to work evening hours, weekends, and holidays in a retail environment
• Must maintain a valid Class 5, G or G2 driver’s license for Canada
• For roles located in ON, MB, AB and BC: this role requires you to possess and maintain a motor vehicle salesperson license/certificate issued by the applicable provincial regulator. Without this license/certificate, you cannot engage in sales activities. Possessing and maintaining a license/certificate is therefore a condition of employment and continued employment. Before submitting your application, you should check to see if you are eligible for a salesperson license/certificate by contacting the regulator in your province