Customer Experience Solutions Lead

Town of Oakville; Oakville; On-site; CAD 70,000 - 90,000; Full time

Job summary

A municipal corporation based in Oakville is seeking a Customer Experience Solutions Coordinator for a temporary full-time position. This role involves managing enterprise applications, ensuring their effectiveness, and enhancing the user experience. The ideal candidate will have a diploma in Computer Science and at least 5 years of related experience. They will coordinate various activities, provide technical support, and ensure alignment with business needs. This contract position is set for approximately 12 months, offering a dynamic work environment with opportunities for professional growth.

Benefits

Professional development opportunities

Qualifications

• Minimum 5 years of job experience related to the activities of this role.
• Strong knowledge in HTML, JavaScript, CSS.
• Experience with core business applications and user acceptance testing.

Responsibilities

• Provide advanced support for key applications ensuring seamless integration.
• Manage user training and documentation for application solutions.
• Conduct requirements gathering and document key findings.

Skills

Technical expertise

Problem-solving

Communication

Leadership

Education

3-year Diploma/Degree in Computer Science or related field

Tools

Salesforce

Kentico

Microsoft Collaboration and Productivity Tools

Job description

A municipal corporation based in Oakville is seeking a Customer Experience Solutions Coordinator for a temporary full-time position. This role involves managing enterprise applications, ensuring their effectiveness, and enhancing the user experience. The ideal candidate will have a diploma in Computer Science and at least 5 years of related experience. They will coordinate various activities, provide technical support, and ensure alignment with business needs. This contract position is set for approximately 12 months, offering a dynamic work environment with opportunities for professional growth.