Customer Experience Representative

Indigo Books & Music; San Juan de Terranova; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading Canadian retail company is seeking energetic and customer-focused individuals to create a warm and welcoming environment in its stores. The ideal candidates will engage with customers on the sales floor, ensuring Visual Standards are maintained and feedback is addressed promptly. Experience in retail is preferred, alongside strong adaptability and a commitment to exceptional service. This role offers a $16.00 hourly rate.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Ability to create an exceptional employee and customer experience.
• Willingness to learn new things and be exposed to all aspects of the store.
• Mobile on the sales floor for extended periods of time.

Responsibilities

• Create a warm and welcoming environment in our stores.
• Engage and connect with our customers on the floor.
• Ensure Visual Standards are followed and maintained.
• Take accountability to respond to customer feedback in a timely manner.

Skills

Customer engagement

Adaptability

Bilingualism

Team collaboration

Job description

Overview

LOCATION: Coles Village Shopping Center

Indigo is dedicated to telling stories and creating experiences. We are always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our 170+ Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

We are Canada’s Cultural Department Store. We love books and all things beautiful, and books are our heart and soul. GreatBooks are JUST the Beginning…

We exist to add joy to our customers’ lives and to create joyful moments for our customers. We treat each other the way we’d treat a valued friend, inspire each other to do our best work, ignite creativity and innovation every day, and give back to the communities in which we operate.

What You’ll Do

• Create a warm and welcoming environment in our stores
• Add joy to our customers’ lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Ensure Visual Standards are followed and maintained
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Hourly Rate: $16.00

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [e-mail] if you require an accommodation at any time during the recruitment process.

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