Customer Experience Representative

Indigo Books & Music; Newmarket; On-site; CAD 80,000 - 100,000; Part time

Job summary

A popular retail bookstore is seeking seasonal staff to create a welcoming environment, engage with customers, and ensure visual standards are maintained. The role requires adaptability, flexibility, and a commitment to exceptional customer service. This position is in Newmarket, Ontario, and involves a flexible schedule, including evenings and weekends.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Ability to be mobile on the sales floor for extended periods.
• Bilingualism (French/English) is required for positions in Québec.

Responsibilities

• Create a warm and welcoming environment in our stores.
• Engage and connect with our customers on the floor.
• Ensure Visual Standards are followed and maintained.

Skills

Customer service skills

Adaptability

Teamwork

Communication

Job description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

• Welove books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our souland GreatBooks are JUST the Beginning…

We playby the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

What You’ll Do

• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Ensure Visual Standards are followed and maintained
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

This is for a Seasonal Position, with the contract ending on January 17th, 2026

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources [e-mail] if you require an accommodation at any time during the recruitment process.

WELCOME HOME