Customer Experience Leader: Inspire Joyful Service

Indigo Books & Music; North Bay; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading cultural department store in Canada is seeking a Customer Experience Leader responsible for enhancing operations and customer satisfaction. The role involves daily store management, team leadership, and ensuring a customer-centric culture. Ideal candidates will have 1-2 years of experience in customer service or operations, with strong leadership and planning abilities. Flexible availability is essential as the position requires evening and weekend shifts. Join a company committed to diversity and community impact.

Benefits

Diversity and inclusion initiatives

Community commitment

Qualifications

• 1-2 years of experience in a customer service, merchandising or operations role.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Minimum 25 hours a week availability, including evenings and weekends.

Responsibilities

• Lead and execute tasks contributing to store operations and customer experience.
• Responsible for daily store operations, customer experience, and achieving sales plans.
• Participate in talent management and support team development.

Skills

Customer service experience

Team leadership

Business acumen

Agility in planning and execution

Knowledge of health and safety standards

Job description

A leading cultural department store in Canada is seeking a Customer Experience Leader responsible for enhancing operations and customer satisfaction. The role involves daily store management, team leadership, and ensuring a customer-centric culture. Ideal candidates will have 1-2 years of experience in customer service or operations, with strong leadership and planning abilities. Flexible availability is essential as the position requires evening and weekend shifts. Join a company committed to diversity and community impact.