Customer Engagement Representative

Gallagher; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global leader in high-tech solutions is seeking a Customer Engagement Representative to connect with US ranchers and farmers, championing innovative technology in agriculture. The role involves proactive outreach, relationship building, and utilizing CRM tools to secure deals and enhance customer engagement. If you're passionate about agriculture and ready to drive real-world impacts, we want to hear from you.

Benefits

Part of a purpose-driven company

Supportive, innovative team

Flexible working arrangements

Comprehensive benefits package

Qualifications

• Solid understanding of agriculture and grazing methodology.
• Sales experience in a solution-focused environment.
• Emotional intelligence and relationship-building savvy.
• Strategic thinking with a results-driven mindset.
• Comfort working independently, remotely, and occasionally on the road.
• Familiarity with CRM tools (SAP preferred) and a passion for helping producers succeed.

Responsibilities

• Proactive outreach and strategic follow-ups.
• Product demos and presentations that spark interest.
• Leading negotiations and securing deals.
• Tracking performance and sharing insights with leadership.
• Collaboration with the US sales team and eShepherd leadership to refine sales approaches and tactics.

Job description

Overview

Join to apply for the Customer Engagement Representative role at Gallagher.

Gallagher is a global leader in high-tech solutions, renowned for innovation and excellence with a significant market presence in over 160 countries. We protect some of the world’s highest security environments and agricultural businesses.

The Tech That’s Changing The Game

As part of Gallagher’s Animal Management division, eShepherd is leading the charge in smart farming tech, redefining how livestock is managed. eShepherd is our breakthrough virtual fencing solution that enables ranchers and farmers to monitor, move, and manage cattle from anywhere. Using GPS-enabled, solar-powered neckbands, producers can draw digital fence lines on their phone, transforming land use, reducing labor, and improving environmental and animal welfare outcomes. This is innovation with real-world impact on productivity, profitability, and sustainability. We need a Customer Engagement Representative who’s ready to connect with US ranchers and farmers, champion this technology, and make it happen.

What You’ll Tackle

This is a hands-on, customer-first role at the heart of launching eShepherd across the United States. You’ll tap into our CRM to uncover leads, spark conversations, and build meaningful relationships with producers who’ll benefit most from our innovation.

As the face of eShepherd, you’ll turn qualified leads into loyal customers — bridging cutting-edge tech with real-world impact. Your days will be filled with proactive outreach, strategic follow-ups, and conversations that inspire confidence and drive adoption.

You’ll be at the forefront of customer engagement — leveraging provided leads and uncovering new ones through conversations, Gallagher’s network, online research, and industry events. Using our CRM (SAP), you’ll qualify prospects, build strong relationships, and guide them through the journey from first contact to signed contract.

Your day will include

• Proactive outreach and strategic follow-ups (no cold calling!)
• Product demos and presentations that spark interest
• Leading negotiations and securing deals
• Tracking performance and sharing insights with leadership
• Collaboration with the US sales team and eShepherd leadership to refine sales approaches and tactics

What You’re Made Of

You’re energized by technology, inspired by agriculture, and driven to make a real impact. You don’t wait for direction — you spot opportunities and run with them. You speak the language of farmers and ranchers, understand grazing practices, and know how to connect innovation with real-world needs.

You bring

• A solid understanding of agriculture and grazing methodology
• Sales experience in a solution-focused environment
• Emotional intelligence and relationship-building savvy
• Strategic thinking with a results-driven mindset
• Comfort working independently, remotely, and occasionally on the road
• Familiarity with CRM tools (SAP preferred) and a passion for helping producers succeed

The Perks of the Herd

• Be part of a purpose-driven company making a real difference in US agriculture
• Work with a supportive, innovative, and passionate team
• Flexible working arrangements and opportunities for long-term growth
• Comprehensive benefits package to support employee wellbeing, financial security + work-life balance

If you’re excited about the future of farming and want to be part of a team that’s shaping it, we’d love to hear from you.

Want a sneak peek into our world?

Check out our story here : Introducing : eShepherd Virtual Fencing

Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

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