Customer Engagement Lead – Vitamins & Supplements

Community Natural Foods; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A local natural food store in Calgary seeks a Customer Engagement Supervisor to lead the team in delivering exceptional service. The role involves supervising clerks, providing training, and ensuring customers have a positive experience. With a focus on product knowledge and customer engagement, the ideal candidate will bring retail experience and excellent communication skills to drive sales and satisfaction. This full-time position offers a dynamic work environment with a strong emphasis on team collaboration and customer education.

Qualifications

• 3-5 years retail experience required.
• Strong organizational skills are essential.
• Exceptional conflict resolution skills required.

Responsibilities

• Supervise daily activities of Customer Engagement Clerks.
• Provide training and feedback to staff.
• Manage customer complaints effectively.

Skills

Customer service skills

Interpersonal communication

Problem-solving mindset

Attention to detail

Product knowledge

Education

High School diploma

Job description

A local natural food store in Calgary seeks a Customer Engagement Supervisor to lead the team in delivering exceptional service. The role involves supervising clerks, providing training, and ensuring customers have a positive experience. With a focus on product knowledge and customer engagement, the ideal candidate will bring retail experience and excellent communication skills to drive sales and satisfaction. This full-time position offers a dynamic work environment with a strong emphasis on team collaboration and customer education.