Customer Care Representative

Sonova; Victoria; On-site; Full time

Job summary

Connect Hearing, part of the Sonova family, is seeking a Customer Care Representative in Victoria, BC. The role focuses on delivering exceptional customer service, managing client accounts, and supporting the clinic's operations. With a starting wage of $20/hour, you will enjoy a competitive benefits package and opportunities for growth within a supportive environment.

Benefits

Extended Health Benefits Package

3 weeks vacation to start, increasing with tenure

Eligible for Quarterly Bonus

Education sponsorship for development opportunities

Additional days off including your birthday

Qualifications

• Strong communication and customer service skills.
• Experience in accounts receivable is beneficial.

Responsibilities

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments and organize files for Hearing Care Professionals.
• Manage client accounts and work with insurance companies for billing.

Skills

Customer Service

Communication

Job description

Are you looking for an opportunity to make a difference?Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here atConnect Hearingas aCustomer Care Representative!

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Victoria, BC (Oak Bay)

Reporting to: Regional Clinic Manager

A day in the life of a Customer Care Representative involves:

• Providing exceptional customer service in person, over the phone and by email

• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals

• Managing and maintaining client accounts while building relationships

• Working with insurance companies to ensure successful third-party billing operations

• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

What you get in return:

• 20 dollars/hour starting wage based on full-time employment

• Extended Health Benefits Package from day one

• 3 weeks vacations to start, increasing with tenure

• 6 days of personal time in your first year

• Additional days off, including your Birthday!

• Monday – Friday (business hours)

• Eligible for Quarterly Bonus

•Growth and development opportunities including education sponsorship

We'd love to hear from you if:

• You possess strong communication and customer service skills

• You have experience or would enjoy working on and reconciling accounts receivable

• Your aligned with our value of helping others

• You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Don't think you meet the criteria?

If you’re willing to go all in and learn, we'd still love to hear from you!

Apply today, we look forward to reviewing your application!

More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense

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