Customer Care Representative

JELD-WEN; Quebec; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Care Representative to join their growing team. The role involves processing service requests, providing customer support, and requires bilingual skills along with a post-secondary education diploma. This position requires strong communication and organizational skills, with a focus on teamwork and prioritization.

Benefits

Competitive compensation

Medical & dental benefits

Retirement program

Qualifications

• 1 to 3 years of experience in customer service required.
• Bilingualism is mandatory, both spoken and written.
• Experience in after-sales service is an asset.

Responsibilities

• Receive, analyze, and process service requests.
• Ensure rigorous follow-up of each service request.
• Respond to customers’ phone inquiries about products.

Skills

Teamwork

Planning and organizational skills

Communication

Prioritization

Autonomy

Resourcefulness

Flexibility

Education

Post-secondary education diploma

Tools

Office suite

Job description

JELD-WEN is currently seeking a Customer Care Representative to join our growing team.

Specific Responsibilities:

1. Receive, analyze, and process service requests.
2. Ensure rigorous follow-up of each request for parts and/or services.
3. Validate and control the execution of work performed by technicians when a request requires intervention.
4. Respond to customers’ phone inquiries about our various products.
5. Provide status updates on service calls to our customers.
6. Perform all other related tasks.

Requirements:

• A completed post-secondary education diploma;
• 1 to 3 years of experience in customer service;
• Experience in an after-sales service department is an asset;
• Computer literacy to use the Office suite;
• Bilingualism is mandatory, both spoken and written.

Required Qualities:

• Excellent teamwork skills;
• Highly developed planning and organizational skills;
• Excellent communication skills;
• Ability to effectively manage priorities;
• Good sense of autonomy and meticulousness;
• Resourcefulness and a well-developed sense of observation;
• Flexibility and ability to work under pressure.

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About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer, and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, retirement program, etc.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.