Customer Care Representative

Zodiac Light Waves; Ottawa; On-site; CAD 45,000 - 55,000; Full time

Job summary

A technology solutions provider is seeking a Customer Success Representative in Orleans, Ottawa. This role focuses on fostering strong relationships with customers, ensuring their satisfaction, and supporting both sales and support teams. Candidates should possess excellent communication skills and a customer-centric attitude. The position offers a competitive salary range of $45,000 to $55,000 annually, along with a comprehensive benefits program after three months of employment.

Benefits

Full benefits program

Qualifications

• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks simultaneously.
• Prior experience in a customer-facing role is a plus.

Responsibilities

• Serve as the primary point of contact for customers.
• Work closely with the support team for efficient issue handling.
• Assist the sales team by producing quotes and ensuring timely communication.

Skills

Strong communication skills

Attention to detail

Organizational skills

Problem-solving abilities

Customer-centric attitude

Tools

Microsoft Office Suite

CRM systems (Zoho or similar)

Job description

Job Title: Customer Success Representative

Department: Customer Success

Reports To: CEO

Location: Orleans Ottawa - In Office

Position Overview:

We are looking for a highly motivated and customer-centric individual to join our team as a Customer Success Representative. This role is crucial in ensuring the satisfaction and success of our existing customers. The ideal candidate will be responsible for maintaining strong customer relationships, providing exceptional service, and supporting our sales and support teams.

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and maintaining a positive relationship.
• Work closely with the support team to ensure customer issues are handled efficiently and communication is streamlined.
• Assist the sales team by producing quotes and ensuring the timely communication of product/service information.
• Conduct regular surveys with current customers to gather feedback on their experience, identify potential areas of improvement, and report findings.
• Maintain an up-to-date understanding of customer accounts, including their needs, preferences, and service history, to help provide tailored support.
• Work collaboratively with internal teams to ensure customer satisfaction and success, including coordinating with product, sales, and technical teams.

Required Qualifications:

• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks simultaneously with attention to detail.
• Strong organizational skills and problem-solving abilities.
• Customer-centric attitude and a passion for building long-lasting customer relationships.
• Prior experience in a customer-facing role (support, sales, or account management) is a plus.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook), CRM systems (Zoho or similar), and other relevant software.

Preferred Qualifications:

• Previous experience in customer success, account management, or customer support roles.
• Experience with creating and managing surveys or feedback collection processes.
• Familiarity with our industry (technology, IT solutions, senior living services).

Salary Range:

Based on industry standards and the local job market, the salary range for this position would typically fall between $45,000 to $55,000 per year, depending on experience, skills, and qualifications. Negotiation options available.

Benefits:

Full benefits program available to all full-time employees following three months of employment.