Customer Care Associate

Precise ParkLink; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in parking solutions is looking for a dedicated Customer Care Associate in Hamilton. This key role focuses on providing exceptional service, assisting customers, and maintaining a safe work environment. Ideal candidates will possess strong communication and organizational skills, working in a fast-paced setting.

Qualifications

• Excellent communication skills, written and oral.
• Organized work habits.
• Work with minimal supervision.

Responsibilities

• Provide friendly and courteous customer service.
• Assist visitors at entries, exits, and pay stations.
• Maintain clean work environment in garages and parking lots.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Tools

POS

Job description

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

We are seeking a dedicated and enthusiastic Customer Care Associate to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and a passion for helping others, making them a vital part of our customer support team.

Location: Jackson Square – First Real Properties - Hamilton, ON

Employment: Full-time

Compensation:$17.20 per hour

Job Responsibilities / Duties:

Maintain clean work environment in garages and parking lots

Assist visitors at entries, exits, and pay stations

Judgement calls when needed

Adequate notice when booking days off

Uniform worn at all times – safety vest, no hats, white shirt, black pants

Report parking equipment issues and safety concerns to manager

Provide friendly and courteous customer service

Other duties as may be assigned

Qualifications:

Excellent customer service and communication skills, written and oral

Problem solving skills and decision-making skills as needed

Organized work habits

Work with minimal supervision

Basic knowledge of POS

Work in fast paced environment

Flexibility for all shifts

Hiring Contact:

Please submit your resume with a minimum of two references to Chandni Sekhri, HR coordinator at [e-mail]

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.