Customer Care Analyst - REMOTE

Medium; Remote; CAD 40,000 - 55,000; Full time

Job summary

A customer service-focused company in Canada is seeking a Customer Care Analyst to enhance customer satisfaction through exceptional service. Responsibilities include quality assurance of customer interactions, effective communication across channels, and problem-solving. Ideal candidates should have at least 2 years of customer service experience and proficiency in Microsoft Office. The role offers flexible remote working options and opportunities for professional growth. Join a supportive team aiming for innovation and customer engagement.

Benefits

Opportunity for professional growth

Flexible remote working options

Collaborative team environment

Ongoing training and resources

Qualifications

• 2 years’ experience in customer service.
• 2 years’ experience in an office environment.
• Must be fluent in English.

Responsibilities

• Provide quality customer service experience to consumers.
• Maintain effective service for internal and external customers.
• Communicate effectively via various channels.

Skills

Customer service experience

Problem-solving skills

Effective communication

Adaptability

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Analyst. In this role, you will have the opportunity to provide exceptional customer service while gaining a deep understanding of products and processes. You'll be instrumental in problem-solving and communicating effectively across various channels. This position requires dedication to professional development and adaptability to varied customer needs. As a key player in enhancing customer satisfaction, you'll contribute to the company's reputation and success.

Accountabilities

• Provide quality customer service experience to consumers and customers
• Maintain effective customer service for internal and external customers by utilizing excellent knowledge of products and programs
• Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.)
• Problem solve in a professional and effective manner
• Oversee new associates and provide daily insights on their progress
• Analyze engagement levels on brand pages and provide feedback to marketing
• Develop and implement social listening plans
• Moderate user-generated content following the moderation policy

Requirements

• 2 years’ experience in customer service
• 2 years’ experience in an office environment
• 1 year experience with Microsoft Office Suite
• High School Diploma/GED
• Must be fluent in English
• Must have a working device for the 2-Factor Authentication process
• Availability for training and required shifts without time off
• Flexibility to meet changing shift requirements based on client needs

Benefits

• Opportunity for professional growth and development
• Flexible remote working options
• Collaborative and supportive team environment
• Engagement in diverse and innovative projects
• Access to ongoing training and resources

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.