Credit Specialist

Rogers Communications; Toronto; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Credit Specialist to join their Bank Credit Risk team. The candidate will be responsible for underwriting credit applications, monitoring outsourced services, and ensuring compliance with regulations. Candidates should have 3-5 years of credit industry experience and strong analytical skills. This role offers competitive salary and unique benefits including discounts and professional growth opportunities.

Benefits

Competitive salary & annual bonus

Health and dental benefits

Paid time off for volunteering

Growth and development opportunities

Qualifications

• Minimum 3-5 years credit industry experience.
• Experience in retail/credit card underwriting preferred.
• Good verbal and written communication and time management skills.

Responsibilities

• Underwrite credit applications and limit increases.
• Monitor outsourced service providers' work.
• Ensure compliance with internal and external regulations.

Skills

Credit industry experience

Communication skills

Organizational skills

Analytical skills

Ability to work independently

Education

Post secondary education or equivalent work experience

Tools

TSYS TS2 and ADM

Job description

Overview

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we are looking for

As a member of the Bank Credit Risk team, the Credit Specialist is responsible for a variety of credit granting and related functions in accordance with sound credit-granting principles and in compliance with Bank policies and procedures.

The role will be required to inspect and validate the work done by others including third party outsourced service providers to ensure accurate and cost-effective service delivery to Rogers Bank.

What you'll do

• Underwriting of credit applications or requests and credit limit increases that exceed dollar thresholds or parameters of authority granted to third party service providers by reviewing and assessing various factors such as customer credit history, credit utilization, and ability to pay (capacity).
• Employ credit risk assessment data sources and analytical tools such as credit bureau reports, bank and trade references, budgetary information and any other sources deemed useful in determining credit worthiness, and proactively contact customers for additional documentation as required.
• Monitoring and validation of the work done by outsourced service providers in working credit queues for new applications as well as credit limit increase requests, ensuring that SLAs are being met and that escalations are being done in accordance with standard operating procedures
• Assist with review and working of certain application queues as needed.
• Perform periodic reviews on high exposures for individual clients.
• Perform assessments on potentially fraudulent or non-compliant accounts and coordinate activities with other Bank departments accordingly.
• Assist in the development and documentation of operational process flows, balancing and audit functions, and standard operating procedures to be followed.
• Assist in the development and execution of improvements in acquisition strategies, line management and credit policies procedures. Proactively make recommendations to streamline processing and enhance the customer experience.
• Share responsibility for achieving key portfolio performance metrics.
• Ensure compliance with all internal and external Privacy, AML, and other regulations.
• Ensure department management is kept informed of any issues or developments that could impact the overall risk of the program being supported.
• Other duties as assigned

What you bring

• Minimum 3-5 years credit industry experience
• Experience with TSYS TS2 and ADM is preferred.
• Experience in retail/credit card underwriting is preferred
• Post secondary education or equivalent work experience.
• Good verbal and written communication and time management skills.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills.
• Ability to adapt and reprioritize in a fast-paced, changing work environment.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

Recruitment and next steps

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck!

Background checks and requirements

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Details

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Banking & Credit Risk
Requisition ID: 326153

Posting Notes: Rogers Bank

Hiring note: Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.