Credit Service Representative

Medtronic; Brampton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global healthcare technology leader is seeking a Collections Coordinator in Brampton, Ontario. The candidate will manage outstanding invoices and customer disputes, analyze credit information, and contribute to financial controls. Candidates should have a Bachelor's degree and 2 years of relevant experience. The role offers a competitive salary and flexible benefits package including the Medtronic Incentive Plan (MIP).

Benefits

Competitive salary

Flexible benefits package

Short-term incentives (MIP)

Qualifications

• Minimum of 2 years of relevant experience with a bachelor's degree.
• No minimum years of relevant experience with an advanced degree.
• 2 years experience in credit coordination activities is desirable.

Responsibilities

• Analyze credit information to establish customer credit limits.
• Negotiate with customers to improve financial controls.
• Manage customer disputes through collections calls.
• Prepare monthly reports on credit and collection activities.

Skills

Understanding of credit principles and methodologies

Strong customer focus

Relationship building

Results Oriented

High organizational ability

Strong attention to detail and documentation

Education

Bachelor's degree

Advanced degree

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

Overview

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

MAIN PURPOSE OF JOB

Provides collections coordination and resolution of outstanding invoices from past due Hospitals Commercial and Healthcare Consumer accounts.

This position can be based in our Brampton Ontario office or our office in Pointe Claire (Kirkland) Quebec.

Responsibilities

• Analyzes credit information to establish customers credit limits permitting highest profitable sales consistent with reasonably minimum losses.
• Counsels and negotiates with customers to improve financial controls, suggests sources of working capital and sets up special credit arrangements and payment schedules.
• Plans credit restriction and collection tactics for risky, slow pay and sensitive accounts.
• May collect outstanding receivables in accordance with terms and conditions of sale.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR).
• Responsible for all applicable credit management and collection activities for customers.
• Manage customer disputes through FSCM and collate with Order Management Services and Customer Care to resolve.
• Initiate 20-30 collections calls per day.
• Analyze and report on credit memo and write off activity.
• Weekly review of accounts and credit issues with manager.
• Prepares monthly report.
• Provide coverage for Credit & Collections.
• Other credit related activities as assigned.

Qualifications

REQUIRED QUALIFICATIONS

KNOWLEDGE / EDUCATION

• Bachelors degree or;
• Advanced degree.

JOB EXPERIENCE

• Minimum of 2 years of relevant experience with a bachelors degree or;
• No minimum years of relevant experience with an advanced degree.

SKILLS / COMPETENCIES

• Understanding of credit principles and methodologies
• Strong customer focus
• Relationship building
• Results Oriented
• High organizational ability
• Strong attention to detail and documentation.

DESIRED / PREFERRED QUALIFICATIONS

KNOWLEDGE / EDUCATION

• Business / Accounting Courses
• Enrolled in the CPP designation
• Accounting basics
• Experience using SAP
• Bilingual in French / English

JOB EXPERIENCE

• 2 years experience in credit coordination activities.
• 2 years experience with Consumers Collections.
• 2 Years experience working with Insurance carriers (i.e. understanding plan provisions, appeals processes).
• 2 years experience with Windows and Microsoft Excel (Intermediate) & Word (Intermediate).

2 years experience with Accounts Receivable module and distribution module; Excel.

Benefits & Other

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request candidates with disabilities will be accommodated during the recruitment process.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.

We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here

Other

Employment Type: Full-Time

Experience: years

Vacancy: 1