Counter Sales Representative

EmergencyMD; Mississauga; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading distributor of appliance parts in Mississauga is seeking a temporary full-time Customer Service Representative. In this role, you will provide essential service to customers, answer inquiries, and assist with orders while maintaining a positive attitude. The ideal candidate should have a high school diploma, customer service experience, and excellent communication skills. We offer employee discounts and opportunities for growth within our company.

Benefits

Employee discounts

Qualifications

• High school diploma or equivalent required.
• Experience with in-person customer service preferred.
• Familiarity with computer operations including data entry.
• Proficient communication skills essential.

Responsibilities

• Provide excellent customer service and drive sales.
• Answer customer inquiries promptly and accurately.
• Assist with order processing and item availability.
• Maintain a friendly and positive attitude.

Skills

Excellent phone skills

Communication skills

Customer service experience

Basic math skills

Organizational skills

Education

High school diploma or equivalent

Job description

Reliable Parts is looking to hire a temporary full-time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity to advance your career in retail? Would you like to work for an established international company that values the contributions of its employees? If so, please read on!

ABOUT RELIABLE PARTS

We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.

We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you play an essential role in providing excellent customer service and driving sales for our company. You are the first point of contact customers have when they enter our store, and you assist them with any service requests while maintaining a friendly and positive attitude. When customers call our store, you answer the phone in a timely manner to provide responses to any questions or inquiries they may have. Some of the requests you often help with involve providing prices, checking item availability, processing orders, replenishing display items, and conducting research when needed to find solutions.

In addition, you provide recommendations to customers based on their individual needs and relay important company and industry information. Because of your excellent service, you consistently meet our company's performance standards and goals as defined by your manager. You also ensure that customers receive efficient and expedient service while recognizing opportunities for additional sales. When customers are ready to finalize a purchase, you perform all front counter procedures according to guidelines.

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

• High school diploma or equivalent
• Experience with in‑person customer service
• Familiarity with computer operations, including data entry and switching between multiple screens
• Excellent phone skills
• Basic math skills

Bilingual would be a plus but multiple factors will be taken into consideration. Are you able to work well under pressure? Do you have excellent verbal and written communication skills? Are you able to maintain a positive and upbeat attitude? Can you balance multiple tasks while demonstrating good time management? Do you work well as part of a team? Are you highly organized and attentive to detail? If yes, you might just be perfect for this position with our distribution center!

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE

This temporary full-time customer service position with our distribution center typically works daytime hours Monday through Friday and some Saturday shifts depending on location.

BENEFITS

As a temporary position, we provide employee discounts.

If this sounds like the right opportunity for you, apply today!