Coordinator, ESC

Region of Peel; Mississauga; Hybrid; CAD 73,000 - 93,000; Full time

Job summary

A public sector organization in Mississauga is seeking a Coordinator for the Employee Service Centre to support payroll and HR processes. This hybrid role requires a minimum of 3 years of experience in HR, strong analytical and communication skills, and proficiency in relevant technologies. Candidates will join a supportive team focused on delivering excellent service with comprehensive benefits and growth opportunities.

Benefits

Comprehensive Health, Dental, and Vision plan

OMERS Pension Plan

3 weeks of vacation per year

3 paid personal days

Flexible hours

Annual performance reviews with merit increases

Tuition reimbursement and development resources

Qualifications

• Minimum of 3 years of experience processing employee payroll and HR transactional data.
• Experience with HR technology systems, particularly SAP and ServiceNow.

Responsibilities

• Serve as the primary point of contact for employee inquiries regarding pay, benefits, onboarding.
• Process and maintain accurate HRMS employee transactions.
• Analyze and provide guidance on payroll and HRMS-related issues.

Skills

Customer service orientation

Analytical skills

Communication skills

Organizational skills

Problem-solving

Education

Post-secondary education in Human Resources, Business Administration, Accounting, or related field

Tools

SAP

ServiceNow

Microsoft Office Suite

Job description

Overview

Coordinator, Employee Service Centre — Corporate Services, Human Resources

Status: Contract Full Time; Up to 13 months

Salary Range: $73,850 - $92,313 per annum plus comprehensive benefits

Hiring Range: $73,850 - $83,081.50 per annum plus comprehensive benefits

Work Mode: Hybrid. See below for more details about this work mode.

Location: 7120 Hurontario Street, Mississauga, ON

Hours of work: 35 hours per week with occasional extended hours during peak periods

Peel Region is seeking a Coordinator to provide expert support on pay, benefits, onboarding, HR policies, and OMERS through the ServiceNow platform. With a strong customer service orientation, the Coordinator ensures effective communication and timely responses to meet service level agreements (SLAs), while maintaining compliance with policies, collective agreements, and legislative requirements.

Key Responsibilities

• Employee Service Centre Support — Serve as the primary point of contact for employee inquiries regarding pay, benefits, onboarding, HR policies, programs, and OMERS.
• Respond to employee questions via ServiceNow, ensuring accurate and timely communication.
• Analyze and provide guidance to employees, managers, and HR associates on payroll and HRMS-related issues.
• Process and maintain accurate HRMS employee transactions, including new hires, transfers, leaves, retirements, terminations, and benefits changes.
• Administer biweekly processes, ensuring compliance with policies, collective agreements, and CRA regulations.
• Verify data accuracy on employee pay lines, including acting premiums, retroactive payments, and deductions.
• Process Records of Employment (ROEs), garnishments, and union dues.
• Contribute to the development, organization, and upkeep of knowledge articles within the Employee Service Centre knowledge base to enhance self-service capabilities.
• Assist in the review and improvement of forms to optimize workflows and streamline processes within the Employee Service Centre and SAP.

Benefits & OMERS Administration

• Enroll employees in OMERS and benefit plans while maintaining up-to-date knowledge of plan policies.
• Process benefits-related changes, such as marital status updates, beneficiary changes, and arrears calculations.
• Coordinate with Accounts Receivable for benefit deductions during employee absences.

Reporting & Documentation

• Prepare and analyze biweekly and monthly reports and remittances.
• Maintain accurate electronic employee records and assist in updating procedure manuals and user guides.
• Respond to requests for payroll and HR-related information from internal and external stakeholders, including Service Canada and CRA.

Customer Service & Continuous Improvement

• Deliver exceptional customer service, ensuring inquiries are resolved professionally and within SLAs.
• Collaborate with HR teams to identify and address trends, issues, or process improvements.
• Provide basic navigation instructions for HRMS and ServiceNow to clients and employees.

Qualifications

Education & Experience

• Post-secondary education in Human Resources, Business Administration, Accounting, or a related field.
• Minimum of 3 years of experience processing employee payroll and HR transactional data.
• Experience with HR technology systems, particularly SAP and ServiceNow.

Skills & Knowledge

• Experience in creating and maintaining knowledge base content and identifying opportunities for form and workflow improvements.
• Prior experience utilizing ticket management systems, with familiarity in ServiceNow being a plus.
• Strong understanding of payroll administration, HR policies, and collective agreements.
• Knowledge of CRA regulations, OMERS administration, and the Employment Standards Act.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Demonstrated analytical and problem-solving skills with attention to detail.
• Effective verbal and written communication skills to engage with diverse audiences.

Competencies

• Strong organizational and time management skills to manage multiple priorities in a fast-paced environment.
• Interpersonal and customer service skills to maintain effective relationships with employees and stakeholders.
• Ability to work independently and as part of a collaborative team.
• High level of professionalism, confidentiality, and diplomacy.

Apply now and help us build a better tomorrow with Peel Region. Join us—be bold, think big, and help shape a better tomorrow.

Perks

• Top-Notch Benefits (wherever applicable): Comprehensive Health, Dental, and Vision plan (including psychological health coverage) — starting on your very first day.
• OMERS Pension Plan: Voluntary enrolment to help secure your future with peace of mind.
• Vacation Time That Grows: Start with 3 weeks of vacation per year.
• Personal Days: 3 paid personal days and floating holidays.
• Wellness First: Flexible hours to fit your lifestyle and prioritize health and well-being.
• Performance Pays Off: Annual performance reviews with merit increases.
• Supportive Culture: Inclusive environment with caring leadership.
• Learning & Growth: Tuition reimbursement and development resources.

We’ve got you covered — because we know happy, healthy people do their best work!

In this role, you’ll benefit from a hybrid work arrangement with a minimum of two days per week on-site; additional in-person presence may be required as operational needs evolve. Location must be within Ontario. Flexible hours of work are offered to balance personal and professional responsibilities while meeting business needs.

Interview: Our recruitment process will include video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values diversity, practices inclusion, and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community; when we work together, it’s impactful.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly with opportunity to grow. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce reflective of the population we serve. Peel Region provides accommodations throughout the recruitment process upon request. If you require accommodation, please notify us. Accessible formats and communication supports are available. Please contact [e-mail]

Please be advised that Peel Region uses email to communicate with applicants and does not use AI technology in the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily. As we send time-sensitive communications via email, please check your email regularly. If we do not hear back, we may assume you are no longer interested and your application may be removed.