Consultant Learning & Development

McDonald's Canada; Toronto; On-site; CAD 76,000 - 103,000; Full time

Job summary

A leading fast food company in Toronto is seeking a Regional Learning & Development Consultant. This role involves facilitating learning for employees and enhancing performance within restaurants. Candidates should possess strong public speaking skills and a background in customer service, with a focus on teamwork and strategic interventions. The position offers a salary range of $76,799 - $102,398 per year, along with the chance to impact training standards across Canada.

Qualifications

• Strong command of English and French required, both verbal and written.
• 2+ years of experience in a customer service or hospitality environment.
• Consulting experience is a plus.

Responsibilities

• Deliver exceptional classroom experiences that inspire and influence.
• Provide strategic interventions to help achieve market objectives.
• Create partnerships to stimulate training transfer and ROI.

Skills

Public speaking

Customer service

Interpersonal communication

Business acumen

Coaching

Education

High School Diploma or equivalent

BA/BS degree

Tools

Microsoft PowerPoint

Microsoft Word

Job description

The Opportunity

McDonald’s Canada has an opportunity for a Regional Learning & Development (L&D) Consultant, in our Toronto office. Reporting to the National L&D Manager, you will be a key member of the Toronto-based team, working in tandem with teams in our regional offices across Canada. As an L&D Consultant you will work to change individuals' behavior that improves business results by consulting in training, operational standards and facilitating training classes. Key customers include Staff, Owner/Operators, Restaurant Management, and learners. The primary function of this opportunity is to facilitate learning – virtual classes and in person. This means you will conduct training that motivates, builds competencies, and improves individual's performance and contribution to restaurant results.

You are a student of the business and are naturally curious to learn as much as you can because you also love to teach, to share your learnings and experiences to others. You like to be in front of a group and speak with passion, energy and enthusiasm to keep your audience engaged. You are passionate about guest service. You love working within a team environment to achieve a common goal. You are technologically inclined and well versed with delivering online/virtual learning.

You are looking for a company with a winning culture, where you can grow in depth and breadth while making a tangible impact on strategic initiatives.

This posting is for an existing role.

Duties

In addition to following McDonald’s policies and procedures, principle accountabilities include, but are not limited to:

• Delivering an exceptional classroom experience that inspires and influences our people to lead great restaurants. Demonstrating and reinforcing the leadership behaviors that support the McDonald’s vision. Serves each customer's requests by helping identify the appropriate resources and interventions to most effectively accomplish their objectives.
• Provides strategic interventions that helps their market accomplish its objectives. Coaches people on how to measure and improve training results, and how to appropriately diagnose problems and create actions that solve them. Frequently communicates and provides feedback to Regional Staff and Owner/Operators regarding the success and opportunities for people development within an organization.
• Creates a partnership between Owner/Operators, Operations Manager, Consultants, Restaurant Managers, and learners that stimulates transfer of training, return on training investment (ROI), and improves restaurant results.
• Serves as an operations expert and consultant on McDonald’s operating standards, management tools, and training systems to maximize restaurant QSC&V.
• This role requires travel 50-70% of the time throughout Canada, with the opportunity to work in other areas of the country periodically.

Qualifications

• A strong command of English and French language skills is required– verbal and writing
• High School Diploma or equivalent, BA/BS degree preferred
• Confident and competent public speaker
• 2+ years of experience working in a customer service and/or hospitality environment
• Operational expertise in QSR, restaurant industry and/or hospitality preferred
• Consulting experience a plus
• Experience working in an ambiguous, every changing environment
• Proven self-starter
• Strong interpersonal, written and verbal communication skills
• Strong business acumen
• Microsoft office expertise in Power Point and Word

Salary Range

The expected salary range for this role is $76,799 - $102,398 per year. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.