Concierge - Senior Manager/Manager, Concierge (Contact Centre) Management

Aritzia; Canada; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading retail company in Canada is seeking a Concierge Manager to optimize team performance, deliver exceptional client experiences, and resolve customer escalations. This role requires proven skills, a commitment to self-development, and strong collaboration abilities. Competitive salary range is CAD 80,000 - 120,000 per year, alongside industry-leading benefits including gym access, product discounts, and an aspirational workspace. Join a diverse and inclusive environment focused on growth and excellence.

Benefits

A-OK Commissary & Café

The SET - in-house gym

Product Discount

Amenities - bike storage, showers

Aspirational Workspace

Dog Friendly Office

Qualifications

• Proven skills and/or certifications relevant to the role are necessary.
• Appetite to continuously learn and grow within the company.
• Ability to collaborate fluently with various partners.

Responsibilities

• Optimize performance in each channel.
• Deliver world-class service and build client relationships.
• Resolve client escalations to protect the brand.

Skills

Collaboration with cross-functional partners

Commitment to quality

Continuous self-development

Job description

THE TEAM

The mission of the Concierge Management Department is to lead the team to connect with and delight our clients through exceptional sales and solution expertise.

THE OPPORTUNITY

Aritzia is growing and our Concierge Management team is growing with it. This is a unique opportunity to be part of the team responsible for providing exceptional experiences for clients who contact Concierge by resolving their inquiries and delivering selling and solving expertise. As the Concierge Manager, you will lead the team to deliver world‑class sales, solution and service excellence while ensuring the center is set up to exceed daily goals via a high‑performing and engaged team. And, with people at the heart of everything you do, you will support your high‑potential people to grow rewarding careers at Aritzia‑while enjoying one yourself.

THE ROLE

As the Concierge Manager, you will lead the team to:

• Optimize the performance in each channel
• Sell clothes, deliver world‑class service, and build loyal client relationships
• Ensure the world‑class delivery of sales, solution, and service expertise
• Resolve client escalations to protect Aritzia's brand and elevate our commitment to delivering Everyday Luxury experiences
• Work with the appropriate Business Support partners to seamlessly lead the day‑to‑day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience

THE QUALIFICATIONS

The Concierge Manager has:

• Proven skills, education, and/or applicable certifications that are an asset to perform in the role and the appetite to continuously learn and develop oneself
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
• The ability to collaborate fluently with cross‑functional partners
• A commitment to quality and investing in results that add value to the business

THE COMPENSATION

The typical hiring range for this position is $80,000 - $120,000 CAD per year. The final agreed upon salary may vary based on factors such as job‑related knowledge, skills and experience.

We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay‑for‑performance philosophy. With comprehensive benefits, a spirational workspaces and elevated employee perks and experiences — we provide it all.

THE PERKS

Industry‑leading benefits you will receive while working at Aritzia:

• A-OK Commissary & Café - Our in‑office, world‑class bistro and café located in‑office
• The SET - Our in‑house gym, with state‑of‑the art equipment and custom classes
• Product Discount - Our famous product discount, online and in store
• Amenities - Facilities include private parent's room, bike storage room, and showers with complimentary conveniences
• Aspirational Workspace - Every detail is considered to connect to the energy of the culture
• Dog Friendly Office - Bring your best friend to work

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.