Computer Repair Field Technician

Hardsoft Systems Ltd; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A computer services company in Hamilton, Ontario, is seeking a self-motivated Computer Repair Field Technician. The successful candidate will provide tech support, manage onsite visits, and troubleshoot hardware and software issues. A+ certification and a valid driver's license are mandatory. This role offers mileage reimbursement and company-matched RRSP benefits.

Benefits

Mileage reimbursement

Company matched RRSP

Qualifications

• A+ certification is mandatory for this role.
• A valid driver's license and a reliable vehicle are essential.
• Familiarity with common operating systems and software is required.

Responsibilities

• Respond to customer requests through phone, email, and in-person.
• Triage support calls to appropriate technical level.
• Follow up with customers to ensure issues are resolved.
• Monitor system alerts and take necessary actions.
• Make onsite visits to resolve customer issues.
• Assist with computer setup and maintenance.

Skills

Problem-solving skills

Understanding of desktop computers

Interpersonal skills

Learning new skills

VOIP/SIP technologies knowledge

Education

A+ certification

Job description

Overview

Computer Repair Field Technician. We are looking for a self-motivated technician to provide assistance with computers, software, cloud applications and monitoring systems. As a field technician you are responsible for responding to onsite calls as well as phone calls, online chats, and email; offering tech support to customers. You will also support in triaging calls that should be escalated. This is primarily a Repair role with hardware repair/troubleshooting and some local and cloud software troubleshooting (60/40).

Responsibilities

• Responding to customers via phone, email and utilizing support agents where required
• Triage support calls to appropriate level tech
• Follow up with customers to ensure problems have been resolved satisfactorily
• Monitoring alerts and ensuring any alert is resolved and/or appropriate level tech is notified
• Make onsite tech visits to resolve customer issues
• Offer assistance with computer configuration, setup and maintenance
• Create and/or improve technical documentation
• Maintain internal customer documentation

Requirements

• Must be A+ certified
• Must have a Valid Driver's License and a Reliable Vehicle (we will reimburse for mileage)
• A strong understanding of common desktop computers, hardware, operating systems and software
• Understanding of VOIP/ SIP technologies
• Excellent problem-solving skills
• Open to learning new skills, technologies and different solutions
• Excellent interpersonal and communication skills
• Network cabling experience is an asset

Benefits

• Mileage reimbursement
• Company matched RRSP