Community Manager - Assassin's Creed

Ubisoft Entertainment; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading gaming company is seeking a Community Manager in Montreal to engage players through social media and create community content. Ideal candidates will have experience in community management and fluency in French. Enjoy a collaborative workplace with opportunities for career advancement and inclusion.

Benefits

Career advancement opportunities

Learning opportunities

Health and well-being benefits

Qualifications

• Experience in a community management or customer service role.
• Strong understanding of social media services and trends.
• Ability to thrive in a dynamic environment within a globally distributed team.

Responsibilities

• Collaborate on executing the community strategic plan.
• Create engaging digital content and resources.
• Monitor and drive player conversations on social media.

Skills

Community management experience

Digital moderation

Social media expertise

Creative gaming knowledge

Fluency in French

Tools

Social media management tools

Job description

Overview

The Community Manager is primarily accountable for supporting the community strategic plan created by their brand’s Community Developer. Responsibilities include communicating with players through social media channels, creating dynamic community content to engage and inform, and driving player feedback to share with the Community Developer and cross- functional partners to support in-game improvements. Community Managers are responsible for having a thorough understanding of contemporary gaming genres and platforms, including fluency with games-as-a-service practices.

What You’ll Do

• Collaborate on defining and helping to execute the community strategic plan, driven by the Community Developer for your specific brand(s).
• Create player-facing resources and engaging digital content such as guides, short- form videos, static assets, and educational content which leverage community trends and highlight key initiatives.
• Interface with internal production resources to produce assets required to support content deliverables.
• Write/review/copyedit outbound communications to ensure readability and alignment with brand tone and key objectives.
• Collaborate with cross-functional partners to align on a content calendar designed to consistently maximize engagement across shared social media channels. Monitor and drive player conversations across these and additional channels.
• Build a Ubisoft identity and develop an active and engaged relationship with players in the fan-base. Help to develop programs to identify key influencers and leverage these community members to help evangelize the brand and/or game for the community.
• Assess the community’s pulse, understand community concerns, and communicate community status to internal cross-functional partners.
• Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics.
• Devise and manage contests + other events and facilitate the fulfillment of prize delivery when necessary.
• Work with the portfolio’s Social Media Manager to understand content performance and apply learnings to future content campaigns to maximize reach, impressions, and engagements

Qualifications

• Experience in a community management or customer service role.
• Previous experience with user moderation and conversation management in a digital/online environment, including experience working with forums and social media management tools.
• Strong understanding of social media services, mechanics, and trends; especially Instagram, Twitter/X, TikTok, and Discord.
• Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
• Ability to thrive in a highly dynamic environment within a globally distributed team.
• Experience in the video games industry a significant plus.
• Previous experience with customer first-contact and de-escalation is preferred.
• Fluency in French

Additional Information

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission: enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.

Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.

When you join Ubi MTL, you discover a workplace that sparks inspiration and connection. We offer a collaborative space that provides career advancement, a host of learning opportunities, and meaningful benefits centred on well-being. If you are excited about solving game-changing challenges, harnessing cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join us on our journey and help us create the unknown.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.