Communications Operator 1

City of Coquitlam; Coquitlam; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal government in Metro Vancouver seeks a Communications Operator 1 to be the first point of contact for police services. The role involves responding to emergency calls, utilizing exceptional communication skills for public safety. Ideal candidates should have a high school diploma and knowledge of local geography. This full-time position offers competitive pay starting at $34.39/hr, suitable for those with a passion for community service and public safety. Shift work will be required, and applications are open until December 13, 2025.

Qualifications

• Completion of Grade 12; preference for additional education or training.
• Considerable geographical knowledge of Coquitlam and surrounding areas.
• Familiarity with relevant laws and acts is essential.
• Typing speed of 40 words per minute required.

Responsibilities

• Respond to 9-1-1 emergency and non-emergency calls.
• Evaluate and prioritize calls, creating reports as needed.
• Provide time-sensitive information to police officers.

Skills

Exceptional listening skills

Communication skills

Decision-making skills

Empathy

Assertiveness

Education

Completion of Grade 12

Courses in Public Safety Communications or related fields

Tools

Windows-based computer programs

Job description

Communications Operator 1

1 x Regular Full-Time, 1 x Temporary Full-Time (1-Year) plus up to 2 Auxiliaries.

About Us

One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As the sixth largest city in BC, we are home to more than 150,000 residents. Our diverse municipality is a great place to work as it continues to grow through innovative urban design, inspiring arts, culture and recreation programs, and state-of-the-art transportation systems. Our brand is built on managing our resources in a responsible and sustainable manner, while supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that we hope includes you!

About You / What We Are Looking For

The City of Coquitlam is looking to hire one Regular Full-Time Communications Operator 1 and one Temporary Full-time Communications Operator (1-year term). Opportunities are also available for those looking for casual work as an auxiliary employee. As a Communications Operator 1, you will be the first point of contact for individuals calling the police, playing a vital role in supporting police services and ensuring public safety. If you’re looking to start a career in civilian police services and have a passion for community safety, this may be the perfect opportunity for you! Reporting to the Telecommunications Supervisor, you will receive extensive on-the-job training to prepare you for dynamic work in a fast-paced environment. You will work as part of a team while responding to 9-1-1 emergency and non-emergency calls from the public. You will employ your exceptional listening and communication skills to extract pertinent details from callers, evaluate and prioritize calls, create reports, and provide time-sensitive information to police officers. Our ideal candidate is a respectful and resilient individual with strong judgment and decision-making skills. You balance empathy and assertiveness to provide exceptional customer service while remaining poised and tactful in your interactions with both clients and colleagues. You can make quick, accurate decisions and maintain composure in high-pressure situations. The Regular Full-Time position will do rotational work (compressed work week with 4 days on, 4 days off), the Temporary Full-Time position will be from Monday – Friday alternating days/evenings, and the Auxiliary position will cover shifts as needed. Schedules are subject to change due to operational requirements.

Minimum Qualifications

• Completion of Grade 12. Preference will be given to those with additional education, training, or related experience (e.g. courses in Public Safety Communications, Criminology, Conflict Resolution, Crisis Intervention, Law Enforcement Studies, and other related fields.)
• Considerable geographical knowledge of Coquitlam, Port Coquitlam, and surrounding communities.
• Familiarity with the Criminal Code of Canada, Motor Vehicle Act, and other relevant federal, provincial, and municipal laws and acts.
• Proficiency with Windows-based computer programs and the ability to type at a net speed of 40 words per minute.

This position requires an RCMP Enhanced Reliability Security Clearance that will be administered to those who are successful through the process. Obtaining and maintaining a security clearance is a condition of employment.

What We Offer

This CUPE position has an hourly rate range of $34.39 - $40.49 (2025 rates). The rate of pay is based on a variety of factors including qualifications, knowledge, experience and skills. You can anticipate a lively, fast-paced environment plus opportunities for personal and professional growth.

Accessibility / Equal Opportunity Employer

The City of Coquitlam is proud to be an Equal Opportunity Employer working towards enhancing equitable practices in our recruitment and retention processes. As an organization we are committed to creating an inclusive work environment to support our growing and diverse workforce. To learn more about what equity, diversity, and inclusion means, and the City’s efforts in support of these principles, please visit coquitlam.ca/edi for more information. If at any time during the application or recruitment process you require additional assistance or an accommodation, please contact our team for confidential support. Staff can also provide in-person support if required. Good people make Coquitlam great, sign up for career alerts through our recruitment portal to stay up to date about opportunities within our team, or follow us on LinkedIn to learn more about how #YouCouldWorkHere too!

Please apply online at

www.coquitlam.ca/careers by 11:55 pm on December 13, 2025.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.