Commercial Lines- Account Manager

TEEMA Solutions Group; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

An insurance brokerage firm in Toronto is seeking a skilled Account Manager to manage client accounts, ensuring top-notch service and satisfaction. The role involves collaborating with internal teams to develop insurance solutions and maintaining strong client relationships. A competitive salary and a hybrid work environment are offered, encouraging both in-office and remote work.

Benefits

Competitive base salary

Hybrid working environment

Qualifications

• Proven experience in managing commercial lines accounts effectively.
• Commitment to ongoing professional development and training.
• Ability to collaborate and share best practices with team members.

Responsibilities

• Manage a personal book of business, ensuring all client accounts are serviced.
• Handle inbound client inquiries and provide consultation on insurance matters.
• Market accounts for new and renewal changes with underwriters.

Skills

Analytical skills

Communication skills

Networking skills

Client relationship management

Sales strategies

Tools

EPIC

Applied Rating

Job description

You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer that encourages and supports your professional development. Nacora Insurance Brokers Ltd. promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This is a culture of winning. At Nacora Insurance Brokers Ltd. we breed winners.

Key Responsibilities

• Manage a personal book of business, ensuring all aspects of client accounts are properly serviced and maintained.
• Handle inbound client inquiries, providing consultation and advice on policy changes, coverage options, and related insurance matters.
• Process policy changes, endorsements, renewals, cancellations, reinstatements, and other account servicing tasks accurately and in a timely manner.
• Prepare and process submissions, proposals, cover notes, certificates, invoices, and customer correspondence.
• Conduct risk analysis by reviewing clients’ coverage, exposures, and loss experience to recommend appropriate products and services.
• Market accounts for new, renewal, and midterm changes; liaise with underwriters to negotiate terms and resolve outstanding issues.
• Collaborate with Producers and internal teams to develop strategies, address client issues, and create comprehensive insurance solutions.
• Review and ensure accuracy of policy documents prior to delivery to clients.
• Maintain up-to-date Epic workflows and ensure all documentation and procedures comply with company standards.
• Prepare and present proposals and stewardship reviews for new and existing clients.
• Manage account documentation including quotes, binders, statements of values, contracts, endorsements, and cancellations.
• Process renewals at least 60 days in advance and issue invoices/billing for client files.
• Provide Certificates of Insurance for commercial clients and quotes for new business (auto, property, fleet, etc.).
• Participate in cross-sell and retention campaigns, identifying opportunities to expand coverage or add new policies.
• Develop and maintain strong relationships with clients, underwriters, and carrier partners.
• Provide backup support to fellow Account Managers as needed to maintain seamless client service.
• Maintain accurate client communication records and ensure timely follow-ups on outstanding items.
• Issue pink slips, pull A+/MVR/Dash reports, and handle other administrative duties as required.
• Participate in training and professional development to enhance insurance product knowledge and client service skills.
• Demonstrate a positive and professional attitude, addressing client concerns calmly and effectively to ensure customer satisfaction.
• Be familiar with EPIC, Applied Rating, Billing/Transacting Agency Bill Accounts.

Experience/Qualifications

• Proven experience in managing commercial lines accounts effectively.
• Demonstrated ability to develop and achieve sales strategies and targets.
• Strong analytical skills to utilize data for identifying growth opportunities.
• Commitment to ongoing professional development and training.
• Excellent communication skills for preparing and presenting client proposals.
• Experience in conducting client account reviews to ensure satisfaction.
• Ability to collaborate and share best practices with team members.
• Strong networking skills to expand business opportunities effectively.
• Proficiency in identifying and mitigating risks for client accounts.
• Knowledge of industry trends and changes in commercial lines.

What's in it for you? (Salary, Commissions & Benefits)

• Enjoy the flexibility of a hybrid working environment in Scarborough, ON, Canada, balancing both remote and in-office work.
• Receive a competitive base salary that reflects your skills and contributions.