CMH Heli-Skiing Jasper Alberta Guest Services Coordinator

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading adventure company in Banff is seeking a Coordinator for Guest Services. The ideal candidate will oversee guest bookings and maintain profiles, with a focus on excellent communication and problem-solving skills. Preferred experience in the ski industry. Competitive salary and benefits package available.

Benefits

Health and dental benefits after 90 days

Paid personal/sick and vacation days

CMH Ski Pass Program

Opportunities for heli-hike/heli-ski

Qualifications

• 1-2 years of experience in a professional office setting, preferably in the ski industry.
• Ability to prioritize in a fast-paced environment and interact confidently with all levels of the company.

Responsibilities

• Coordinate guest bookings from deposit through final payment and manage guest relationships.
• Maintain accurate guest profiles and follow up on late payments.
• Assist guests and employees during field programs as needed.

Skills

Integrity

Problem solving

Attention to detail

Effective communication

Proficiency in Microsoft Office

Education

Post-secondary education in a related field

Job description

Overview

Position Title: Coordinator, Guest Services

Company: CMH Heli-Skiing & Summer Adventures

Location: Banff, Alberta | Full-time, Year-Round

Reports To: Manager, Guest Services

Job Status: Full-time, Year-Round | Salary: Non-Exempt

Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be August 8, 2025.

Responsibilities

• Coordinate guest bookings from deposit through final payment, answer program inquiries, process questionnaires and waivers, and send final confirmations.
• Maintain accurate guest profiles and manage guest accounts; follow up on late payments and missing information.
• Manage relationships with guests and remote CMH lodge teams; verify lodge reports for accuracy; communicate with lodges prior to each trip and update changes as needed.
• Prepare account statements for guests on request; support implementation of CMH health and safety initiatives and sustainability initiatives.
• Train, participate in, and provide support during emergency response situations; assist guests and employees in field programs during area visits as needed.

Qualifications

• Minimum Qualifications: Post-secondary education in a related field; 1-2 years of experience in a professional office setting; experience in the ski industry preferred.
• Competencies, Knowledge, Skills, Abilities, and Other Qualities: integrity, discretion, problem solving, attention to detail, effective communication (phone, in-person, written), positive collaborative style, confidentiality, and proficiency in Microsoft Office with ability to learn other software; ability to prioritize in a fast-paced environment; confident in interacting with all levels of the company; trustworthy, goal-oriented, and self-directed; project completion and follow-up; strong work ethic and accountability; ability to plan and create detailed action plans.

Working Environment & Conditions

• Able to lift and position up to 20 pounds occasionally; manual dexterity to operate office equipment.
• Evenings, weekends, and holidays availability as required; occasional travel to CMH areas and industry events.
• CMH is committed to a diverse, fair, and respectful workplace.

Compensation, Benefits & Perks

• Competitive base salary based on qualifications, experience and skill set; details discussed in the interview.
• Health and dental benefits after 90 days; group savings plan eligibility after 90 days; paid personal/sick and vacation days; CMH Ski Pass Program; IKON Pass benefits; partner deals; opportunities for heli-hike/heli-ski as available.
• Equal opportunity employer.