Clinical IT Analyst: Healthcare Tech & Desk Support

Intello Technologies Inc.; Toronto; On-site; CAD 52,000 - 78,000; Full time

Job summary

A technology solutions provider in Toronto is seeking a Technology Analyst I to manage IT operations for health clinics across Canada. This role requires proficiency in IT support, troubleshooting, and client management to ensure high levels of system availability and satisfaction. Ideal candidates possess skills in MS Windows, Active Directory, and have strong organizational abilities. The position offers a competitive salary range of $52,000-$78,000 plus bonuses and comprehensive benefits including a minimum of three weeks vacation and flexible working arrangements.

Benefits

Comprehensive total rewards package

Opportunity for career growth

Flexibility to work in-office or virtually

Generous company matched pension scheme

10% performance bonus

Qualifications

• Completion of secondary education required.
• Skilled in MS Windows 10, SCCM client and tools, Active Directory, Microsoft Office Suite, Azure, and Genesys Cloud.
• Experience with server, network, and enterprise IT technologies.
• Bilingual in English and French (spoken & written) is a plus.

Responsibilities

• Identify, respond to, and resolve client problems ensuring high system availability.
• Achieve high incident resolution rates with client satisfaction above 98%.
• Manage end-to-end requests for business units and provide updates.

Skills

MS Windows 10

SCCM client and tools

Active Directory

Microsoft Office Suite

Azure

Genesys Cloud

incident and problem management tools

IT security best practices

troubleshooting skills

mechanical aptitude

strong organizational skills

Education

Completion of secondary education

Tools

Google's Workspace

Job description

A technology solutions provider in Toronto is seeking a Technology Analyst I to manage IT operations for health clinics across Canada. This role requires proficiency in IT support, troubleshooting, and client management to ensure high levels of system availability and satisfaction. Ideal candidates possess skills in MS Windows, Active Directory, and have strong organizational abilities. The position offers a competitive salary range of $52,000-$78,000 plus bonuses and comprehensive benefits including a minimum of three weeks vacation and flexible working arrangements.