Clinical Help Desk Support - REMOTE

NTT DATA; Remote; CAD 50,000 - 70,000; Full time

Job summary

A healthcare services company is seeking a service desk representative in Halifax to handle inbound calls related to clinical applications. The role requires at least 4 years of service desk experience and strong technical troubleshooting skills. Candidates must be able to work shifts, including nights and weekends, in a fast-paced environment. This position offers a comprehensive benefits package and opportunities for career growth.

Benefits

Comprehensive benefits package

Career advancement opportunities

Shift flexibility

Qualifications

• Minimum of 4 years of service desk/helpdesk experience or equivalent education.
• Must have at least 1 year of technical troubleshooting experience.
• Ability to remain at designated workspace for 8 to 10-hour shifts.

Responsibilities

• Handle inbound customer calls regarding clinical applications.
• Track and document incidents ensuring timely closure or escalation.
• Drive resolution of incidents on a 24/7 service desk.
• Maintain a quiet, private workspace with high-speed internet.

Skills

Service desk experience

Technical troubleshooting

Proficient typing

English language skills

Education

High school diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Full comprehensive benefits package starting from your first day of employment
• Opportunity for career advancement and growth within the organization
• Shift flexibility required, including nights, weekends, and holidays
• Work in a supportive and dynamic call center environment
• Engage with a diverse range of healthcare applications and clients

Job Responsibilities

• Handle inbound customer calls regarding clinical applications such as Epic, Cerner, McKesson, and Meditech
• Track and document incidents, ensuring timely closure or escalation of tickets
• Drive resolution of incidents on a 24/7 service desk
• Maintain a quiet, private workspace with high-speed internet
• Lift up to 25 lbs for equipment setup when necessary

Qualifications

• Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience
• Minimum of 1 year of technical troubleshooting experience
• High school diploma or equivalent required
• Ability to remain at designated workspace for 8 to 10-hour shifts
• Proficient typing and English language skills, both verbal and written

Preferred Qualifications

• Experience in a call center environment
• Demonstrated service philosophy in interactions with clinicians and colleagues
• Strong listening capabilities to fully understand caller’s needs/requests
• Exceptional ability to work optimally in a fast-paced environment

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