Client Support Worker (2025-522-CC)

WoodGreen Community Services; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A community service organization in Toronto is looking for a Client Support Worker to provide on-site support to seniors facing challenges such as homelessness and mental health issues. The role requires building relationships, facilitating community engagement, and assisting clients with daily living activities while ensuring their well-being. Candidates should possess relevant education and experience, excellent communication skills, and an ability to work in potentially challenging environments. This part-time position offers $21.36 per hour, requiring some evening and weekend availability.

Qualifications

• 2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.
• Ability to lift up to 40 lbs.

Responsibilities

• Build positive relationships with program participants and provide emotional support.
• Deliver one-on-one support and assist with tasks aligned with care plans.
• Monitor client progress and recommend adjustments to care plans.
• Facilitate housing stabilization for clients.

Skills

Communication skills

Crisis intervention skills

Conflict resolution

Ability to interact with high-risk individuals

Judgment

Education

Social Service Worker diploma or related education

Tools

Computers and databases

Job description

Work Hours

14 hours/week:
1- Saturday and Sunday: 8am – 4pm
2- Saturday and Sunday: 3pm– 11pm

Work Setting

Exclusively onsite – 540 Cedarvale Avenue, Toronto, ON

Salary

$21.36 per hour

Application Deadline

December 22, 2025 by 11:59 pm

Client Support Worker (2025-522-CC)

Employment Type: Part Time, Bargaining Unit (2 Vacancies)

Who We Are

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement.

We are committed to building an inclusive and diverse workforce

We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Cedarvale Supportive Housing, Community Care

(540 Cedarvale Avenue, Toronto, ON)

The Cedarvale House Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Build positive, respectful relationships with program participants, providing emotional support and encouraging active engagement in program activities.
• Deliver one-on-one support aligned with Coordinated Care Plans, assisting with tasks such as form completion and navigating community resources.
• Participate in the intake process, including applicant screening, interviews, onboarding, and follow-up for new participants.
• Monitor client progress and well-being, contributing to care plan evaluations and recommending adjustments as needed.
• Support goal setting and care planning to promote independence and community integration.
• Assist with activities of daily living and use tools such as ADL/IADL to assess and support client needs.
• Facilitate housing stabilization by helping with applications, monitoring waitlists, and liaising with housing support organizations.
• Encourage participation in community activities and identify services that meet individual needs, providing guidance and instruction for successful engagement.
• Collaborate with external service providers and community partners to strengthen support networks.
• Respond to crises and distress behaviors using de-escalation strategies and trauma-informed approaches, ensuring safety and team communication.
• Perform delegated health-related tasks, including medication management under professional guidance.
• Arrange and, when necessary, accompany clients to appointments and community activities.
• Maintain accurate documentation and case notes in a timely manner.
• Uphold health and safety standards, including emergency procedures and fire regulations.
• Contribute to program development and evaluation initiatives.

Working Conditions

• This position includes some evening, and weekend shifts each month.
• Work environment may involve exposure to second-hand smoke, odors, pests, and situations where clients use substances or have incontinence issues.
• Clients may express distress through language or behavior, including swearing.
• Ability to lift up to 40 lbs is required.

What You Bring to the Team

• Social Service Worker diploma or other related education.
• 2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.

What Will Set You Apart

• Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviors and effective de-escalation and boundary-setting skills.
• Demonstrated ability in written, oral, and interpersonal communication skills.
• Demonstrated ability to work both independently and as part of a team.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Demonstrated competency with using computers, databases, and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of Mental Health Act.
• Knowledge of community resources and various systems in Toronto.

Equal Opportunity Statement

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.