Client Support Services Manager

OntarioMD; Remote; CAD 60,000 - 80,000; Full time

Job summary

A healthcare consulting organization in Canada is seeking a Director for OHT Support Services. The role involves developing new consultancy offerings to support digital enablement for Ontario Health Teams (OHTs) and Primary Care Networks (PCNs). Responsibilities include leading outreach efforts, managing client relationships, and overseeing proposals for funding opportunities. Ideal candidates should have extensive experience in healthcare, strong project management skills, and capability in customer service. This role provides a remote working model and an engaging work environment.

Benefits

Dynamic work environment

Remote working model

Discretionary bonus program

Matched pension plan

Comprehensive health coverage

Extended mental health coverage

Maternity and parental leave top-up

Disability programs

Employee assistance programs

Annual floater day

Qualifications

• 15+ years of progressive experience in a healthcare role.
• Experience with clinical workflow process redesign and senior management.
• Flexible and comfortable in a fast-paced environment.

Responsibilities

• Coordinate development of new consultancy services for OHTs.
• Support outreach and engagement with OHTs and PCNs.
• Lead webinars and presentations on OMD's offerings.

Skills

Project management

Business analysis

Customer service orientation

Leadership

Coaching/facilitation

Conflict resolution

Education

Degree in Health Services, Business Administration or related field

Equivalent combination of work experience and education

Job description

Director, OHT Support Services — Permanent Full-Time

The Director, OHT Support Services is responsible for development of OMD’s new OHT Support Services offering which is a new consulting service to be offered by OMD to meet the digital enablement needs of OHTs and PCNs in alignment with the Primary Care Action Team transformation initiatives. The Director will coordinate the development of a consistent approach to delivering the new consultancy service to OHTs and PCNs across the Province. The Director will guide the development of Service offerings and submission of proposals to OHTs and PCNs as funding opportunities arise. In conjunction with other CSE teams, the Director will support OHT and PCN project resourcing to inform proposal development and execution. The Director will also work closely with other OMD Departments necessary to the development and delivery of this new consulting service. This will include the Project Management Office, Marketing and Communications, Legal and Business Development in support of proposal development and execution of service agreements; and with OMDs Strategy and Technology teams when new digital technology or programming may be necessary.

Reporting to the Executive Director, Client Services and Engagement, the Director, OHT Support Services will:

• Support the Executive Director with OHT and PCN outreach and engagement.
• Support the Executive Director with development and growth in OHT Support Services offerings and refinement of Marketing materials and strategies.
• Take primary responsibility for the provision of webinars and presentations to OH Regions, OHTs and PCNs on OMDs products and service offerings to OHTs.
• Take primary responsibility for responding to request for proposals, working closely with other CSE teams and Project Management Office, Business Development and the finance team to ensure that proposed work meets both internal and external objectives. This will include leveraging the skills and experience of existing CSE team members while also recruiting new staff to ensure the successful completion of projects with OHT clients on time and on budget.
• Provide advice to the Executive Director on internal OMD capacity, helping to guide decision making and planning at EMT as OMD’s consultancy work with OHTs grows.
• Develop and manage strong client and partner relationships core to OMDs reputation and the development of new products that provide value to clinicians.
• Monitor team activities to ensure that proposal work is progressing as planned, targets are met and that all engagements are documented according to agreed guidelines and expected quality standards.

Qualifications

• Degree in Health Services, Business Administration or related field, or an equivalent combination of work experience and education.
• A minimum of fifteen (15) years of progressive experience in a healthcare role, clinical practice role, manager role, particularly related to clinical workflow process redesign and practice processes using EMRs in a community practice setting and senior management experience.
• Strong project management and business analyst skills and experience with practice change management initiatives.
• Demonstrated customer service orientation.
• Demonstrated impact and influence, relationship building, proven leadership, interpersonal and team-building skills.
• Excellent coaching/facilitation skills and strong conflict resolution skills.
• Highly flexible and comfortable working in a fast-paced, high-profile environment.
• Travel throughout Ontario periodically.

Benefits

• Fun, friendly, and dynamic work environment with a passion for digital health.
• Remote working model.
• Participation in our discretionary bonus program, in accordance with our policy.
• Matched defined contribution pension plan.
• Comprehensive health, dental and vision plans, with 100% employer-paid premiums.
• Extended mental health coverage.
• Maternity and parental leave top-up programs.
• Short-term and long-term disability programs.
• Employee/family assistance programs.
• One (1) annual floater day.

Final compensation offered will be determined based on experience, skill set, education, training, and internal equity.

Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

Interested candidates are invited to apply online through our careers page. Applications will be considered until January 9, 2026 at 4 pm .

For further information, visit our website at . OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

We continue to encourage staff to follow the Public Health recommendations and stay up to date with their vaccinations.

All recruiting activities including interview and new hire onboarding will be conducted remotely.