Client Success Manager: Onboarding, Retention & Growth

Confidential Jobs; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading client services firm in Toronto is seeking a dynamic Customer Success Manager. In this role, you will develop strong relationships with clients to enhance satisfaction and drive engagement. The ideal candidate will excel in communication and leadership skills, with a background in project management or customer service. Experience in analyzing client data and a proactive approach are essential. This position offers an excellent opportunity to impact client success and foster partnerships.

Qualifications

• Proven experience in project management or customer service roles.
• Experience in mentoring or supervising team members.
• Strong analysis skills to interpret data insights.

Responsibilities

• Develop and maintain relationships with clients.
• Manage multiple client accounts for satisfaction.
• Analyze customer data to identify trends and opportunities.

Skills

Excellent communication skills

Leadership capabilities

Analytical skills

Customer relationship management

Proficiency in English

Job description

A leading client services firm in Toronto is seeking a dynamic Customer Success Manager. In this role, you will develop strong relationships with clients to enhance satisfaction and drive engagement. The ideal candidate will excel in communication and leadership skills, with a background in project management or customer service. Experience in analyzing client data and a proactive approach are essential. This position offers an excellent opportunity to impact client success and foster partnerships.