Client Services Representative (Fixed Term)

Company 3; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A creative services company in Vancouver is seeking a Client Services Representative to support the operations team. The ideal candidate will have experience in hospitality, strong customer service skills, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities include assisting with client meetings, setting up spaces, and providing refreshments. This role offers an hourly pay rate of $18 CAD.

Qualifications

• Previous experience in hospitality, client-facing role.
• Fluent in English, confident and friendly.
• Knowledgeable in food hygiene and safety regulations.

Responsibilities

• Assist with running client meetings and events.
• Set up suites and meeting rooms for client visits.
• Serve refreshments in review suites.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Adaptability

Job description

Overview

Position: Client Services Representative

Location: Vancouver, BC (On-Site)

Pay Rate: $18.00 CAD hourly

Position Summary

We are looking for an Operations & Client Services Representative who has a passion for delivering the highest levels of service to clients and employees. The Client Services Representative is responsible for assisting the Head of Operations and Facilities Manager in the day-to-day running of Company 3’s Vancouver office. The ideal candidate will be friendly, welcoming, confident, professional, and approachable with strong interpersonal skills and excellent customer service skills. They will have previous experience in a high-end hospitality role. Attention to detail will be crucial to ensure consistency and the effective and timely setup of client-facing areas, meeting rooms and event spaces. They will be expected to support the Client Services and Operations team in the day-to-day planning and organization of client meetings, internal and external events, and the execution of our hospitality offering.

Responsibilities

• Assist the Client Services team with the day-to-day running of all client meetings and events.
• Ensure all suites and meeting rooms on client floors are set up; be the main point of contact for all client visits.
• Serve clients and producers with refreshments and food in review suites on a daily basis in a polite and friendly manner.
• Ensure security protocols are followed.
• Complete client requests in an efficient and timely manner.
• Set up and cater for client lunches.
• Manage and keep a record of stock.
• Handle all incoming calls and complete accurate expense reports.
• Provide administrative duties and assist with social activities and events for staff.
• Look after the kitchens and common areas located on every floor, ensuring they are clean, tidy, and stocked with essentials for staff.

What You Bring

• Previous experience in a hospitality, client-facing role in a fast-paced environment.
• Creative, organized, and competent with admin-based work; a passion for delivering high levels of service and a willingness to learn.
• Ability to think on their feet and adapt to last-minute requests; proactive approach to tasks.
• Fluent in English; confident, outgoing, and friendly with a can-do attitude.
• Previous training in food hygiene and / or food service; knowledge of health and safety regulations.

About The Company

Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation / CGI, motion graphics / design, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing / trailers, live-action production, experiences, and more.

Diversity And Inclusion At Company 3

Creativity has diversity at its core. We celebrate the value of each unique experience by fostering the most diverse, equitable, and inclusive culture where every employee feels empowered and safe to show up to work as their full self. It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the Company's HR representative if you need assistance completing any forms or require accommodation or support to participate in the application process.

The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. This range may be modified in the future. An employee’s pay position within the range depends on factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue-based metrics, applicable law, and business or organizational needs.

This position is for an existing vacancy. Both external and internal candidates can apply for this role through the Company’s Career Page. The Company generally only contacts those individuals who have submitted an application which it wishes to interview.

Note: This listing excludes any irrelevant boilerplate or tracking codes. J-18808-Ljbffr