Client Services Representative

National Veterinary Associates; Barrie; On-site; CAD 40,000 - 50,000; Full time

Job summary

A veterinary hospital in Barrie, Ontario is seeking a Client Services Representative to join their skilled team. The ideal candidate will have 2-3 years of experience in a health care setting, strong empathy, and excellent communication skills. Responsibilities include managing client interactions, scheduling appointments, and providing thorough patient care. If you're compassionate and detail-oriented, we want to hear from you!

Qualifications

• 2-3 years of experience as a Client Services Representative in health care.
• Proficiency with current technology, including Microsoft Office.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Greet clients and patients warmly.
• Manage emails, texts, and phone calls efficiently.
• Schedule future appointments accurately.
• Admit patients for appointments and surgeries.
• Counsel clients on basic nutrition and care.

Skills

Empathy

Communication Skills

Detail-oriented

Organizational Skills

Teamwork

Tools

Microsoft Office

Cornerstone Software

Job description

Join Our Pack at Allandale Veterinary Hospital

Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference.

If this sounds like your purr‑fect fit, we’d love to hear from you.

Key Responsibilities

Greet clients and patients by name with warmth and compassion

Triage client concerns to ensure appointments are booked accurately

Manage incoming emails, texts, and phone calls

Efficiently and accurately process payments

Schedule future appointments within appropriate timelines

Complete daily reports and assigned tasks

Admit patients for appointments, surgeries, and procedures

Weigh patients upon arrival

Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions

Promote hospital goods and services to clients

Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary

Accurately place medication and food orders

Coordinate smooth client and patient flow within the hospital

Maintain cleanliness according to hospital checklists

Skills & Abilities

Strong empathy, understanding, and emotional support for clients

Calm and caring demeanor when handling patients

Comfort and passion for working with all types of animals

Detail-oriented with excellent organizational and multi-tasking skills

Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills

Ability to maintain confidentiality

Required Qualifications

2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)

Proficiency with current technology, including Microsoft Office and email systems

Flexibility to work various shifts, including evenings and weekends

Preferred (but not required – we are happy to train):

At least 1 year of experience in a veterinary hospital

Familiarity with Cornerstone software

Basic understanding of medical terminology

If you have the skills above, along with a love for animals, please apply with your cover letter and resume — we can’t wait to meet you.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.