Client Services Analyst

Bybit; Burnaby; On-site; CAD 40,000 - 60,000; Full time

Job summary

A financial technology company located in Burnaby seeks a Customer Support Specialist to deliver high-quality customer assistance via live chat and email. Candidates should possess a diploma and relevant customer service experience, including proficiency in English and Mandarin. The role involves managing customer inquiries, complaints, and contributing to team productivity enhancements. Shift work required, including weekends.

Qualifications

• Diploma or above in any field.
• Relevant customer service experience required.
• Prior trading experience preferred.
• Proficient in English and Mandarin communication.

Responsibilities

• Deliver high-quality customer support via live chat and email.
• Manage and resolve customer inquiries and complaints.
• Provide timely follow-up on customer issues.
• Identify and implement strategies to boost team productivity.

Skills

Customer support

Communication (English and Mandarin)

Teamwork

Problem-solving

Education

Diploma or higher

Job description

Job description

Responsibilities

• Deliver high-quality customer support via live chat and email channels;
• Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
• Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
• Understand customer needs and funnel valuable feedback to management;
• Actively identify and implement strategies to boost team productivity and service quality.

Requirements

• Diploma or above in any field;
• Relevant CS experience;
• Prior trading experience would be preferred;
• Proficient in oral and written communication in both English and Mandarin, to effectively engage with clients who speak either language;
• A strong inclination for the technology sector and a focus on personal and career development;
• Team player who is committed, self-driven, and responsive to client requests;
• Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays (8am‑5pm office ; 4pm‑1am ; 12am‑9am).