Client Service Representative [Part Time] Thunder Bay, ON

Canadian Imperial Bank of Commerce; Northwestern Ontario; On-site; CAD 40,000 - 50,000; Full time

Job summary

A major banking institution in Northwestern Ontario is seeking a Customer Service Representative to assist clients with their banking needs. This on-site position requires strong client engagement and problem-solving skills. The ideal candidate is passionate about service, driven to succeed, and enjoys leveraging technology to enhance customer experiences. This role offers a competitive salary and comprehensive benefits, including a pension plan and employee share purchase options.

Benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• You put clients first and engage with purpose to find solutions.
• You are driven to succeed and motivated by accomplishing goals.
• You are passionate about people and build trust through respect.

Responsibilities

• Help clients manage their accounts and products.
• Listen, ask questions, and take accountability for client issues.
• Share knowledge of technology to assist clients.

Skills

Client Engagement

Problem Solving

Leveraging Technology

Job description

Overview

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

As a member of the Personal and Business Banking Team youll work in a fast-paced Banking Center. Youll use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Customer Service Representative whether its answering questions assisting with transactions or proactively connecting clients with the right team members youll be the first line of support as clients work towards their financial goals.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work youll be on-site full-time.

How Youll Succeed

• Client Engagement: Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem Solving: Listen, ask questions and put yourself in the clients shoes. Act like an owner by taking accountability for client issues and know when to lean on others to build a better solution together.
• Leveraging Technology: Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
• Youre driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You love to learn. Youre passionate about growing your knowledge and you know that there is no limit to what you can achieve.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program

• defined benefit pension plan
• an employee share purchase plan
• a vacation offering
• wellbeing support and MomentMakers our social points-based recognition program

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you and all that you have to offer and give you the opportunity to learn more about us.

Job Location

• Memorial & Harbour Expwy

Employment Type

Regular

Weekly Hours

15

Skills

Accountability Banking Client Service Customer Experience (CX)

Required Experience

Unclear Seniority

Key Skills

Bidding, Apps, Benefits, Corporate Recruitment, Android Development

Experience

years

Vacancy

1