Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; Medicine Hat; Remote; CAD 60,000 - 80,000; Part time

Job summary

A sustainable service company in Medicine Hat is looking for a Universal Call Center Rep. This role involves providing sales support, handling customer inquiries via multiple channels, and requires at least 1 year of sales experience. Join a team that values collaboration and integrity while building your own schedule in a customer-centric environment.

Qualifications

• At least 1 year of sales experience required.
• Strong communication skills, including grammar and spelling are essential.
• Must be a strong verbal and written communicator.

Responsibilities

• Assist customers with understanding the Junkluggers service and scheduling.
• Handle customer interactions through various channels.
• Communicate with customers regarding service requests.

Skills

Sales experience

Strong verbal and written communication

Empathy

Job description

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability.

Overview

Universal Call Center Rep is a role for sales representatives who excel in selling and handling a wide range of customer service inquiries. They possess compassionate soft skills, including empathy and a strong desire to please customers, making them effective in providing both sales support and customer care.

Compensation and Scheduling

• Earn $21.50 CAD per hour
• Paid $21.50 CAD per hour. Fees apply ($2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee).
• Set your own flexible schedule between Monday-Friday: 7:30 am–11:00 pm EST (Peak: 9:00 am–4:00 pm EST); Saturday: 7:30 am–8:00 pm EST (Peak: 7:30 am–8:00 pm EST); Sunday: 9:00 am–8:00 pm EST (Peak: 11:00 am–3:00 pm EST).
• Work a minimum of 20 hours per week; you can work more hours if you would like to.
• Build your own schedule from available hours of business. You must work a minimum of 20 hours per week from Monday to Sunday (including holidays), between 7:00 AM and 8:00 PM MST.

Role and Responsibilities

• Assist customers in understanding The Junkluggers service and scheduling.
• Handle customer interactions through various channels, including phone, email, text message, and others.
• Communicate directly with customers regarding current and future service requests, including scheduling, rescheduling, and canceling appointments.
• Quickly evaluate customer needs and provide efficient and effective options, demonstrating flexibility and adaptability in handling diverse customer requests.

Experience & Skills Requirements

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Strong verbal and written communicator.

At the Junkluggers we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.

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