Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; Kitchener; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A customer service company in Kitchener is seeking a Universal Call Center Rep. In this role, you will handle customer interactions primarily via phone and email, address inquiries, and ensure customer satisfaction. Candidates should have at least 1 year of sales experience and strong communication skills. Set your own flexible schedule between Monday–Sunday, with a pay of $21.50 CAD per hour.

Qualifications

• At least 1 year of sales experience is required.
• Strong verbal and written communication skills are necessary.

Responsibilities

• Handle customer interactions through various channels.
• Address a broad spectrum of customer needs.
• Communicate with customers regarding service requests.

Skills

Sales experience

Strong verbal communication skills

Strong written communication skills

Job description

Overview

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and protecting the planet. Our service combines a passion for customer satisfaction with environmental sustainability.

Position

Universal Call Center Rep: Sales representatives who are trained to excel in selling and to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them effective in providing both sales support and customer care.

Compensation

Earn $21.50 CAD per hour. Fees apply: $2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee.

Schedule & Hours

Work a minimum of 20 hours per week. You may work more hours if you choose.

Set your own flexible schedule between Monday–Friday, 7:30 am–11:00 pm EST (Peak 9:00 am–4:00 pm EST); Saturday 7:30 am–8:00 pm EST (Peak 7:30 am–8:00 pm EST); Sunday 9:00 am–8:00 pm EST (Peak 11:00 am–3:00 pm EST).

Responsibilities

• Handle customer interactions through various channels, including phone, email, text message, and others.
• Address a broad spectrum of customer needs, from booking an appointment to responding to general inquiries.
• Communicate with customers regarding current and future service requests, including scheduling, rescheduling, and canceling appointments.
• Evaluate customer needs quickly and offer efficient and effective options, demonstrating flexibility in handling diverse requests.

Experience & Skills

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must meet the minimum of 20 hours per week following the Operating / Peak Hours stated above.
• Strong verbal and written communicator.

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