Client Service Manager

ADP; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in HR technology is hiring a Client Service Manager in Montreal. This role involves managing client accounts, overseeing payroll processes, and leading a team. Candidates should possess strong client relationship skills and clear communication abilities. Join a company that values innovation and supports an inclusive culture.

Qualifications

• Strong client relationship skills that build rapport and convey professionalism.
• Clear communication over the phone and in writing.
• Ability to learn and adapt to change effectively.

Responsibilities

• Manage a base of client accounts within the Comprehensive HR team.
• Oversee daily client payroll/HR processes and escalations.
• Lead a team comprising Payroll Consultants, Specialists, and HR Service consultants.

Skills

Client relationship skills

Clear communication

Comfortable in metrics-driven environment

Job description

Overview

ADP is hiring a Client Service Manager

Well, this may be the role for you. Ready to make your mark?

As a Client Service Manager, you’ll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

Responsibilities

• A service professional that manages a base of client accounts within the Comprehensive HR team. The Manager oversees the daily client payroll / HR processes and escalations and leads a team comprising of Payroll Consultants, Specialists, and HR Service consultants. The manager works with ADP Canada departments such as the Implementation team, Sales, and Client Services.

Qualifications

• Comfortable working in a metrics-driven environment and eager to learn and adapt to change.
• Strong client relationship skills that build rapport, establish trust, and convey professionalism.
• Clear communication over the phone and in writing, with the ability to take action on client guidance.

About ADP

A global leader in human resources technology, ADP offers payroll, tax, human resources, benefits, and more enhanced by AI and machine learning. We value an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and supports belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Our associates help us earn recognition as a top employer and innovator, including Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company.