Client Relationship Manager

Cognizant; Toronto; Hybrid; CAD 150,000 - 170,000; Full time

Job summary

A leading IT consulting firm in Toronto is seeking a Client Relationship Manager. The ideal candidate will have over 15 years of experience in a client-facing role within the consulting industry or IT professional services, particularly in the Insurance sector. This role is pivotal in managing client accounts, ensuring satisfaction, and leading project teams. Attractive benefits and a hybrid work model are offered.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

Long-term/Short-term Disability

Paid Parental Leave

Qualifications

• 15+ years in a client-facing role in consulting or IT professional services.
• Experience in managing a client P&L of over $15 million.
• Excellent oral and written communication skills.

Responsibilities

• Build trusted relationships with client stakeholders.
• Serve as the day-to-day point of contact for clients.
• Lead onsite project teams and ensure client environment understanding.

Skills

Client relationship management

Influencing and communication

Problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

Overview

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. CRM will serve as the primary point of contact for assigned clients. They support and report into the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue, client satisfaction & employee retention.

Responsibilities

• Build trusted relationships with client stakeholders
• Understand the client, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
• Track of Insurance industry trends relevant to client business and bring forth proactive ideas and solutions
• Serve as the day-to-day point of contact for the clients
• Responsible for backlog growth including renewals and extensions of current engagements
• Lead the onsite project teams and ensure they are understand the client environment

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3-4 days a week in a client or Cognizant office in Toronto. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Qualifications

What you need to have to be considered:

• 15+ years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry, within Insurance vertical.
• Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account
• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
• Ability to interface at all levels of an organization
• Excellent oral and written communication skills and executive presentation and persuasion skills are required
• Bachelor’s degree or equivalent experience

Nice to have

• Strong background in a project environment and application development in the Insurance vertical. Experience with Property and Casualty experience is a plus.
• Proven track record to contribute to new business development efforts and to lead and handle multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments.
• Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
• Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences
• Foundational Knowledge of AI is a strong plus

We"re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

The annual salary for this position is between $150,000-170,000 depending on the experience and other qualifications of the successful candidate. This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• Long-term/Short-term Disability
• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.