Client Onboarding Engineer

Stripe; Toronto; On-site; CAD 112,000 - 169,000; Full time

Job summary

A leading financial infrastructure platform is seeking a Customer Success Engineer to guide users through implementing their Optimized Checkout Suite. This role involves technical consultation, collaboration with cross-functional teams, and ensuring swift user integration. Candidates should possess significant customer-facing experience, coding skills, and a relevant degree. Competitive salary ranges from CA$112,100 to CA$168,100 annually with various benefits available.

Benefits

Equity

Company bonus

Retirement plans

Health benefits

Wellness stipends

Qualifications

• 4 - 6 years of customer-facing experience in a similar role.
• Ability to read, write, and understand code in multiple programming languages.
• Experience integrating Stripe or other RESTful APIs.

Responsibilities

• Guide customers to successful OCS & Link implementations.
• Intervene with stuck users to unblock them quickly.
• Lead technical implementations of OCS and Link products.

Skills

Customer-facing experience

Understanding code

Integrating RESTful APIs

Time management skills

Communication skills

Education

BSc or equivalent degree in a related field

Job description

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Getting our users live and successful on Stripe is paramount to realizing our mission. We’re building a Launch function to help our users on their journey. The team will be at the forefront of driving growth – analyzing what’s working well that we want to replicate, figuring out where people might be getting stuck, designing automated and targeted journeys for all users, funneling more users to Partners and ProServ, and building out a multi-faceted team of user-facing experts, program managers, integration engineers, and launch managers.

What you’ll do

In this role you’ll be responsible for guiding customers to successful Optimized Checkout Suite (OCS) & Link implementations. The OCS and Link teams focus on building best-in-class checkout experiences that provide delightful checkout experiences for customers, while driving higher purchase conversion for merchants. As an organization, we work on Checkout, Payment Links, Elements, Payment Methods, and Link – each playing a crucial part in augmenting the economic landscape of the internet.

Working closely with our other Post-Sales teams (Accelerate, ProServ Consulting, and Alliances and Channels Partners) you'll proactively engage users and shepherd them through the integration process. This will include providing technical consultations as well as motivating forward progress. We’re seeking candidates with technical and business skills to drive high quality integrations while accelerating the time to go-live process. You’ll work closely with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve Stripe’s offerings.

Responsibilities

• Proactively guide and monitor the health of priority users through the implementation phase
• Intervene with stuck users to quickly unblock them, or route more complex requirements to other Implementation paths such as Accelerate, Partner, or ProServ or engaging the necessary Product team
• Lead users through technical implementations of the OCS and Link products, performing a technical consultative role advising on best practices, conducting user integration/checkout reviews, validating user integrations using Stripe APIs, and investigating integration errors
• Work closely with OCS & Link Product & Engineering teams to improve and evolve Stripe products
• Drive continuous improvement of the OCS & Link Launch offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence
• Closely partner with our sales team to ensure users have the right level of implementation offering attached, including for services from Professional Services or Partner teams
• Measure and report on the progress and completion of user implementations, surfacing user insights and areas with consistent friction

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• Has 4 - 6 years of customer-facing experience working as a customer success engineer, integration engineer, solution architect, technical consultant, software engineer or similar role
• Can read, write, and understand code in multiple programming languages
• Has experience integrating Stripe or other RESTful APIs
• Comfort in operating in a highly ambiguous and fast paced environment
• Experience collaborating on multiple projects or initiatives simultaneously
• BSc or equivalent degree in a related field (technology, business administration, project management etc.)
• A great verbal and written communicator, strong presentation skills, comfortable explaining complex technical concepts to both technical and non-technical audiences

Preferred qualifications

• Strong technical aptitude, with experience in software development
• Superior time management skills to manage multiple external customers simultaneously
• Self-starter with the ability to assess, troubleshoot and work autonomously to decompose and solve complex problems
• Experience in payments or ecommerce
• Experience working in a Professional Services organization or in a customer success organization

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

The annual salary range for this role in the primary location is CA$112,100 - CA$168,100. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.